Assistant Front Office Manager Job Cape Town area,South Africa,Hospitality / Hotel / Catering

Job Description Scope of Position Responsibilities

Ensures that all Front Office Policies and Procedures are adhered to
Ensures VIP procedures are being met or exceeded on a daily basis for all Guests.
Coordinate the Arrival, Stay and Departure experience for all Guests.
To understand and promote the hotel’s and departmental vision
Lead by example and sustain an environment of Respect, Integrity, Teamwork, Empowerment and positive Colleague relations
Develop and maintain standards for the department, while adhering to Accor’s standards
Provide direction and support to Guest Relations Managers, Front Office supervisory positions and Ambassadors in their daily tasks relating to their roles
Ensure that all Front Office team have the supplies needed to perform their duties
Communicate and liaise effectively with other leaders in the department and hotel.
Responsible to balance operational, administrative and Ambassador needs
Responsible for ensuring consistency in exceeding guest service expectations.
Energize the brand by promoting our Guest loyalty program.
Ensure proper staffing and scheduling of all Front Office Ambassadors in accordance to productivity guidelines
Communicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation
Reviews arrival reports and VIP’s to ensure all special requirements are met or exceeded.
Conduct colleague performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Front Office Ambassadors.

Health and Safety

Ensure a strong health and safety culture exists by directing and overseeing workplace safety programs to regulate compliance, employee awareness and an accident-free workplace guided by South African Labour Law.

Qualifications

Matric
Relevant experience in Hospitality Management or related field (Advantage)
Minimum 3-5 years of experience in Front Office management within the hospitality industry
Proven track record of leadership and team management in a fast-paced environment
Advanced proficiency in Microsoft Office Suite and hotel management software
Strong financial experience in budgeting and revenue management
Exceptional customer service skills with a focus on creating memorable guest experiences
Excellent problem-solving abilities and decisiveness in handling complex situations
Outstanding communication and interpersonal skills
In-depth understanding of hotel operations and guest service best practices
Ability to work flexible hours, including weekends and holidays
Strong attention to detail and excellent organizational skills