Sales & Marketing Coordinator

Sales & Marketing Coordinator | Luxury Hotel | Cape Town

Live-out Position

Location:

Cape Town

Kendrick Recruitment is seeking a motivated Sales & Marketing Coordinator to join a luxury hotel in Cape Town. This role supports the Sales & Marketing Department by optimising administrative efficiency, managing customer queries, and assisting the team in driving revenue growth.

Key Requirements:

• Diploma or Degree from a reputable hotel school
• Minimum 1 year of experience in a similar role
• Fluent in English; additional languages advantageous
• Proficient in Microsoft Office and Opera PMS systems
• Excellent organisational, communication, and problem-solving skills

Key Responsibilities:

• Build and maintain effective customer relationships, handling enquiries personally or over the phone
• Assist the Sales Team with reservations for FITs, groups, and conferences
• Prepare rate proposals and follow up on business to maximise revenue
• Handle non-residential conference queries and generate new business opportunities
• Maintain and update the customer database and all incoming guest queries

Administration & Reporting

• Maintain accurate and efficient records, both manual and electronic
• Assist management with MIS and departmental reporting
• Manage inventory of all sales aids and promotional materials
• Ensure compliance with health and safety policies within the department
• Continuously improve operational efficiency and knowledge of own job function

Professional Standards

• Maintain the highest standards of personal hygiene, dress, appearance, and conduct
• Follow all departmental policies and work instructions diligently
• Support the Sales & Marketing management as needed to achieve departmental goals

Success Metrics

• Guest satisfaction and service excellence
• Performance against budgets and targets
• Cost saving initiatives and efficiency improvements