People & Culture Manager

THE MISSION

You are Mama’s favourite parent — the heartbeat of the house and the guardian of our people experience.

As our People & Culture Manager, you create an environment where teams feel welcomed, supported, inspired, and empowered to be themselves. From recruitment ✨ to engagement , development to wellbeing . With you around, every team member feels in good hands.

You are present, approachable, and operational — never far from the action. You build culture daily, support leaders, and ensure Mama remains a workplace where personality, creativity, and performance thrive together.

Here’s what you’ll be responsible for:

• Culture Creator
  Bring Mama’s culture to life by creating a welcoming, inclusive, and positive workplace where everyone feels they belong ✨

• Talent Magnet
  Lead recruitment and hiring processes , spotting personalities and talents that fit Mama’s spirit as much as the role itself

• Team Experience Champion
  Design and deliver initiatives that enhance engagement , wellbeing ‍♂️, and team satisfaction throughout the employee journey

• Trusted Confidant ️‍♀️
  Act as a safe and confidential partner for team members and leaders, providing guidance ‍, coaching ️, and support

• People Operations Leader ⚡
  Oversee HR administration ️, policies , contracts ✍️, onboarding , and compliance ✅, ensuring smooth and efficient people processes

• Learning & Development Driver
  Support growth through training , coaching ️‍♀️, and development initiatives that help teams reach their full potential

• Performance Partner ⭐
  Guide managers through performance management , feedback conversations ️, and talent development strategies

• Employee Relations Expert ⚖️️
  Manage employee relations matters ️ with fairness ⚖️, empathy , and professionalism ‍ while protecting Mama’s culture and standards ✨

• Compliance Guardian ️
  Ensure adherence to labor laws , company policies , and HR best practices across all people-related activities

• Operational Partner
  Work closely with department leaders ‍ and the Executive Committee to align people strategy with business needs

MADE FOR YOU… ONLY IF ✨

• You hold CIPD Level 5 (or equivalent)
• You bring strong HR generalist experience, ideally within hospitality ✨
• You have international exposure, including experience with diverse teams ✈️
• Pre-opening experience is a strong advantage ️
• You are creative and think outside the box when it comes to people and culture
• You are approachable , empathetic , and naturally supportive
• You balance compassion with professional judgment ⚖️
• You thrive in operational environments ⚡ and enjoy being visible with teams
• You handle confidential matters with integrity ️
• You are organized ️, adaptable , and comfortable in a fast-paced environment ⚡
• You inspire trust , positivity , and collaboration across all levels
• With you, the sun is always shining—it’s all highs and blue skies! ☀️
• You’re available and approachable—your office door is always open.
• Confidentiality matters—you’re the team’s trusted confidant.
• You spot talent easily—red chair, buzzer… it’s your turn!
• You’re flexible—your working hours match the business needs. ⏰
• You’re operational—you love being at the heart of the action with the team, not stuck at a desk.
• You have natural authority but deep down a heart of gold.

YOUR LITTLE EXTRAS

• You remember everyone’s birthday and always find the perfect gift and celebrate team moments
• You bring energy⚡, humour , and positivity to the workplace
• You’re flexible ⏰ and adapt your schedule to business needs
• You believe culture is built daily through small meaningful actions ✨
• You combine professionalism ‍ with Mama’s quirky, human spirit
• You’re determined—you finish the marathon on time, with your best smile. ‍♀️

Next, we're sure you know the tune :

• First melody: “At Mama, no AI! We review your application in person and take the time to understand your background.
• First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm.
• Chorus: Once you've passed the phone interview, we'll arrange a remote meeting or a meeting at Mama to meet the Gang!
• Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.