IR Manager
Job in
Cape Town, 7100, South Africa
Listing for:
Teleperformance
Full Time
position
Listed on 2026-02-28
Job specializations:
-
HR/Recruitment
Talent Manager, HR Manager, Employee Relations
-
Management
Talent Manager, HR Manager, Employee Relations, Operations Manager
Job Description & How to Apply Below
Position: IR Manager (698)
Overview
The IR Manager is responsible for developing and executing IR initiatives that enables an environment of high engagement and fostering of good working relationships between management, the company and employees. The IR Manager is responsible for all IR/ER related tasks, partnering with Specialists, the HR manager and the Head of HR & Recruitment to build strategies that will ensure a sound IR environment within the business unit
Qualifications
Matric Essential/Equivalent – Essential3 – 5 years HR Related ExperiencePost Graduate Degree in HR, Labour Law and/or any other related fieldExtensive knowledge of the LRA, BCEA and other related legislationExperience and knowledge in IR, CCMA (Conciliation & Arbitration Level), and Disciplinary Enquiries etc.Responsibilities
Act in the best interest of the company within the ambit of fairness reasonableness and overall consistencyInternal communication relating to IR matters and guidance to Senior leaders within the organizationChairing of disciplinary hearings, appeal hearings and grievance proceduresRepresent the company at the CCMA on any labour mattersAdministration of in-house agreements relating to shift patterns, job grades etc.Ability to work independentlyEmployee Relations Program DesignImplement Policies and ProceduresBe the Subject Matter Expert at a unit level with regards Labour Law legislative requirements (including Labour Relations Act/ Basic Conditions of Employment)Oversee the capturing of case and ER related data in the HR Information system for record and reporting purposes, ensure the system is always up-to-date and accurateOversee the analysis and reporting on ER processes such disciplinary hearings; outcomes; progress on ER cases; investigations around conditions of employmentLiaise and correspond with CCMA on logistics around casesCollaborate with L&D and other departments to facilitate communication, training and awareness campaigns on IR/ER processes, and other IR/ER related training needsRecognize and provide insights on IR/ER barriers, risks and opportunities that may impact the businessLead and facilitate the implementation of IR/ER programs, processes and tools across the business unitLead the implementation of leading IR/ER practices aligned to BU requirementsMediate any issues of conflict that may have been escalated due to differences between management and employeesFacilitate logistics around disciplinary and grievance casesEducate line managers and all employees within the business regarding IR/ER Policies and procedures to ensure understanding and compliance with new legislationMonitor disciplinary and grievances issues within the business unit and ensure due proves is followed and management representation during all disciplinary and dispute resolutions processesPreparation of case evidence and preparation of disciplinary processes at the CCMARepresent the company at the CCMA for all business unit related casesEnsure effective tracking and reporting of all ER cases within the HR management system.Attend and participate as part of the Employee Forum, to provide feedback around the business practicesEnsures effective and efficient implementation of the processes to keep the necessary time frames in how we manage ER IssuesBe a change agent and communicate on change plans with regards policies and processes within the organizationProactively checks in with the Business and actively engages with operational teams on changes taking placeProvide feedback to Management with regards to feelings on the floor in relation to ER Governance and Case Management
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