Employee Relations Officer

Employee Relations Officer– Cape Town, South Africa

TTEC, the customer experience organization that powers the world's greatest brands, is hiring an Employee Relations Officer in Cape Town South Africa, ideally with a background in Employee Relations / HR in local BPO Operations. You will join the mission of transforming customer experience and bringing humanity to business

Our People and Culture Team brings significant value and contribution to our company by always looking for innovative ideas and providing solutions as it pertains to people management agenda thus positively impacting business results.

What you’ll be doing:

As the Employee Relations Officer for TTEC South Africa, you will serve as a strategic ER partner to business leaders within South Africa.

You will chair disciplinary and appeal hearings whilst managing complex relations casework.

The duties and responsibilities of the Employee Relations Officer will include, but not limited to:

· Chair disciplinary enquiries and appeals in a fair, neutral, and impartial manner.

· Lead hearings in line with procedural and substantive fairness requirements under the Labour Relations Act.

· Make clear, reasoned findings and determine appropriate outcomes in line with policy and precedent.

· Draft disciplinary and appeal outcome letters with clear rationale and decisions.

· Ensure documentation is accurate, consistent, and compliant with company policy and governance standards.

· Guide managers on preparing disciplinary packs and presenting evidence.

· Provide ad hoc coaching or training on disciplinary processes when required.

What skills you need: