Support Manager

The People Support Manager leads the delivery of integrated People Support Services (PSS) that drive business performance, employee engagement, and organisational growth. The role is responsible for developing and executing strategic and operational HR initiatives that align with Pepkor Payments and Lending’s vision, values, and culture.

Acting as a trusted business partner, the PS Manager ensures excellence across all people functions — including employee relations, talent acquisition, performance, wellness, compliance, and engagement.

Key Responsibilities

Strategic and Operational Leadership

• Support the Head of People Support to develop and implement People Support operational strategies aligned with business goals.
• Benchmark national and international PS best practices and make recommendations to enhance People Support Services.
• Translate the company’s people strategy into clear team objectives and ensure delivery through structured plans.
• Ensure team structures, capacity and roles are optimally designed to deliver service excellence.
• Maintain up-to-date knowledge of relevant labour legislation, HR trends, and compliance frameworks.

People Support Service Delivery

• Provide strong PS advisory support to management and employees across all people-related matters.
• Drive consistency and excellence in service delivery to enhance employee and customer experience.
• Ensure alignment of PS policies, practices, and systems with organisational values and compliance standards.
• Oversee budget planning and cost management for People Support initiatives.

Recruitment Management

• Develop and implement an effective recruitment and talent acquisition strategy aligned with workforce planning needs (Bulk recruitment and specialised roles).
• Manage multiple sourcing channels and recruitment campaigns to attract top talent.
• Optimise employer branding and employee value proposition to improve attraction and retention.
• Oversee onboarding, induction, and probation processes to ensure smooth integration of new hires.
• Partner with Learning & Development to identify skills gaps and succession planning needs.

Employee Relations (IR)

• Provide expert advice and coaching to management and PS team members on labour relations matters.
• Ensure all Disciplinary Enquiries adhere to procedural and substantive fairness, by reviewing charges, initiators packs and ensuring the correct process is followed.
• Conduct and represent the company with CCMA disputes and ensures that cases are effectively and professionally prepared and reported to the business
• Ensure all IR policies and practices comply with the Labour Relations Act and related legislation.
• Train and guide managers on effective IR and grievance management practices.
• Manage and oversee the employee grievance process to ensure all concerns are addressed fairly, confidentially, and in accordance with company policy and procedures.

Performance Management

• Guide managers through the performance management process, including goal setting, reviews, and development planning.
• Ensure performance improvement processes are fairly and consistently applied.
• Provide input into training needs analysis and collaborate with the L&D team on competency frameworks.

Organisational Development and Change Management

• Support the design and implementation of organisational structures and job roles that enable business efficiency.
• Facilitate change management interventions to ensure smooth transitions and employee buy-in.
• Advise managers on team development, engagement, and cultural alignment issues.

Employee Engagement and Retention

• Manage the Employee Engagement Survey process, analyse trends, and drive improvement plans.
• Develop retention strategies to enhance engagement and reduce turnover.
• Conduct onboarding and exit interviews to identify engagement drivers and risks.
• Plan and implement recognition and reward initiatives that strengthen the company culture.
• Manage and Coordinate the Employee Engagement Meeting and ensure concerns are timeously addressed.
• Manage and oversee the monthly Rap Stars awards and Annual Performance & Leadership awards.

Employee Wellness

• Create the Employee Wellness Strategy and budget
• Implement and coordinate…