Maintenance Operator

Your Purpose

To implement and drive an efficient, measurable and credible customer service culture within your club.

• To uphold required operating and brand standards
• To ensure a safe, clean, hygienic and optimally functioning club in a most cost-effective manner.

Managing clear internal & external communications throughout the club according to brand standards

• Monitor that internal and external signage / communication to members and all relevant staff is acceptable, timely and in line with brand standards.
• Co-ordinate and monitor the basic needs, service requirements and focus of the Managers on Duty, Maintenance, and Kauai
• Ensure that all deadlines are met as required by the company.
• Ensure that the company culture and standards are effectively communicated to all relevant staff.

Managing, Implementing, and monitoring of brand standards

• Ensure that brand standard inspections are done according to the company policies and procedures
• Ensure that effective remedial action plans are compiled and implemented timeously
• Communicate guidelines regarding the understanding of Brand standards and service agreements to club staff.
• Provide Club General Manager with feedback regarding efficiency of the brand standard systems, procedures and policy as required by the company.
• Monitor the internal and external signage / communication to members that it is acceptable and in line with brand standards.

Managing Supplier Relationships

• Maintain professional and positive relationships with suppliers and all other service providers
• Determine supplier requirements as required by the service agreements and assist by implementing procedures in the club to address these requirements.
• Together CGM monitor tenants and/or suppliers to ensure all aspects of their business is adding value to the member and complying with Brand Standards.
• Monitor access of suppliers according to the company operating standards.
• Manage health and safety requirements regarding suppliers and contractors also to manage all mod checklists.

MANAGING OF RELEVANT BUDGET EXPENSE CONTROL AND ASSIST CAPEX

D1 Manage relevant budget expense control

• Ensure that the required controllable expenses are maintained, and o excess expenditure takes places unless authorized.
• Ensure that all relevant documentation and administration requirements are kept up to date.
• Ensure that all ordering and other relevant procedures are followed as required by the company

D2 Assist with capex requirements

• Monitor and communicate requirements regarding capex needs to the CGM including the status of ordering delivery assembly and installation of equipment.

MANAGING AND LEADING THE MANAGER ON DUTY PORTFOLIO

E.1. Manage and lead all operational aspects of the front of house portfolio

• Manage and monitor shift rosters an all administration regarding salaries and leave for staff in these departments
• Develop and assist HODs to implement effective policies and procedures to improve service in each department.
• Ensure that training and development of staff takes place with the objective that they optimally function in their portfolios.
• Ensure correct policies, procedures and operating standards are adhered to.

E.2. Manage all Human Resource aspects of the front of house portfolio

• Ensure that regular effective meetings with Kuaia, Oryx, and Maintenance Operators takes place
• Identify needs and manage training for your department’s staff based on feedback by the management team.
• Ensure that training an development of staff takes place with the objective that they optimally function in their portfolios.
• Manage and monitor the appraisal and evaluation of staff, systems and procedures on a frequent basis and give feedback to both staff and management.
• Ensure correct policies and procedures are followed around recruitment and selection of staff in all departments.

E3 Manage all operational aspects of the MOD portfolio

• Ensure that the MODs are managed effectively according with the company’s policies and standards.
• Fulfill MOD duties as per standard operating manual and MOD CBJD
• Ensure that all MODs are trained and qualified as required by the company on an ongoing basis.

DRIVING MEMBER AND STAFF…