Training Manager EDITION; Pre Job Cape Town area,South Africa,Management

Position: Training Manager EDITION (Pre-Opening)

Training Manager - The Cape Town EDITION | V&A Waterfront

Opening in 2026, The Cape Town EDITION will introduce contemporary luxury lifestyle hospitality to the iconic V&A Waterfront. Located on Quay 7, the hotel will feature 142 guestrooms, including six serviced apartments, and will operate under an international management agreement.

Developed through the partnership between Marriott International and legendary hotelier Ian Schrager, EDITION Hotels represent refined design, deeply personalised service, and vibrant social energy—each hotel reflecting the culture and creative spirit of its destination.

The Cape Town EDITION is poised to become one of the city’s most influential culinary, social, and lifestyle destinations.

Role Overview

The Training Manager plays a key role in embedding EDITION brand culture, service philosophy, and leadership standards across The Cape Town EDITION.

Working closely with the Property Leadership Team and Human Resources, this role ensures that all learning and development initiatives are strategically aligned with the hotel’s mission, vision, and commercial objectives. The Training Manager is responsible for identifying organisational development needs, designing and delivering impactful training programs, and measuring training effectiveness to ensure a strong return on investment.

Training initiatives span brand culture, product knowledge, service excellence, leadership capability, and operational effectiveness, supporting both pre‑opening readiness and ongoing hotel performance.

Key Responsibilities

Training Strategy & Delivery

Promote and champion all training and development programs across the hotel

Ensure all associates receive ongoing training to clearly understand and consistently deliver on guest expectations

Design, develop, and facilitate customised and corporate training programs, ensuring alignment with EDITION brand standards

Apply adult‑learning principles to create engaging, effective learning experiences

Observe service behaviours and provide structured feedback to associates and department leaders

Support department‑specific training initiatives in collaboration with operational leaders

Training Effectiveness & Evaluation

Monitor training participation, enrolment, and attendance

Meet regularly with training participants to assess progress and address development needs

Partner with operational leaders to assess the application of technical, service, and leadership skills on the floor

Analyse guest satisfaction results, feedback platforms, and internal data to identify development gaps

Measure knowledge transfer and behavioural change to ensure training drives performance outcomes

Training Planning & Continuous Improvement

Ensure all learning and development initiatives are strategically aligned to brand values, service culture, and business priorities

Identify performance gaps and collaborate with leaders to implement appropriate training solutions

Continuously refine training methodologies to maximise effectiveness and relevance

Align training programs to positively impact key business indicators, including guest satisfaction and engagement

Embed service excellence and guest satisfaction as recurring themes in departmental meetings

Budget & Resource Management

Support the development and management of the Training budget, aligned with Human Resources and property financial objectives

Monitor and control training‑related expenses to deliver within approved budgets

Utilise P‑card processes, where applicable, to effectively track and manage departmental spend

Candidate Profile

Education & Experience

Bachelor’s degree in Human Resources, Hospitality Management, Business Administration, or a related field
OR

Diploma / 2‑year degree in a related discipline with relevant professional experience

Certified trainer status required

Minimum 1–2 years’ experience in a training, learning & development, or human resources role within hospitality or a service‑led environment

Experience in luxury, lifestyle, or branded hotel environments is advantageous

Leadership & Professional Competencies

Adaptability:
Maintains effectiveness in fast‑paced, changing environments

Communication:
Clearly conveys…


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