Facilities Manager; Multi Site Operations

Position: Facilities Manager (Multi Site Operations)
Job Description

At Boomerang, we believe great spaces create great work. We’re looking for a hands‑on, people‑focused Facilities Manager to lead the operations of multiple sites while managing a team consisting of an office manager, administrator, security, housekeeping, and maintenance teams.

We’re looking for someone who understands the high-growth BPO environment, and the part that exceptional world class facilities plays in creating an engaging work environment.

If you love keeping things running smoothly, improving environments, and leading people with heart and clarity, this one’s for you.

Key Responsibilities

You’ll be the operational heartbeat behind our buildings, projects, and people, ensuring every site runs safely, efficiently, and brilliantly.

Your days will include:

• Leading the facilities and project workstream across several locations.
• Scoping, planning, and delivering projects from start to finish.
• Working closely with trusted suppliers and contractors.
• Managing project plans, timelines, budgets, and milestone tracking.
• Keeping all facilities documentation, layouts, and site records audit‑ready.
• Overseeing daily facilities operations and building maintenance schedules.
• Ensuring Health & Safety and compliance standards are met across all sites.
• Monitoring quality assurance, service standards, and contractor performance.
• Leading and developing a multi‑disciplinary team (office, admin, cleaning, maintenance).
• Providing clear weekly progress updates and monthly reports to the Executive team.
• Responding to critical maintenance issues when needed (including occasional standby).

If it involves our buildings, our people, or our operational future, you’ll be at the center of it.

Requirements

Skills and Competencies

You’re organised, proactive, and thrive in environments where every day brings something new.

We’d love to meet you if you have:

• Strong experience in a facilities environment (multi‑site experience is ideal)
• Proven supplier and contractor management skills
• Solid project management experience, from planning to delivery
• Experience in high‑pressure, fast‑moving operational environments
• Excellent communication skills, with stakeholders at every level
• Confidence using MS Word, Excel & Power Point
• High attention to detail and a commitment to high‑quality work
• Health & Safety experience (advantageous)
• Experience in Facilities, Building or Operations Infrastructure Management (essential)
• 3-5+ years’ management experience in a Facilities Manager role.
• Experience in planning, project execution, quality assurance & contract management
• Own vehicle and valid driver’s license (essential)

Benefits

Why You’ll Love Working Here

This role isn’t just about managing buildings; it’s about creating spaces where people thrive.

You’ll enjoy:

· A dynamic, growing business

· Real ownership and autonomy

· A supportive team and culture

· The chance to create impactful change across multiple sites

Salary:
Market Related

If you’re ready to make your mark and grow with a company that values people, purpose, and excellence, we’d love to hear from you.

Requirements

Required Qualifications

Experience:

3+ years of experience in workforce management within a call centre/contact centre environment. Tools:
Proficient in WFM systems (e.g., Aspect, NICE IEX, Verint, Tyme Shift, Calabrio) and advanced Excel skills.

Skills:

Strong analytical, mathematical, and data interpretation skills. Communication:
Excellent verbal and written communication skills for reporting to senior leadership. Preferred Skills Knowledge of Call Centre management best practices Strong Functional analytical skills (budgeting, costing, etc.) Strong Forecasting ability (including Chat and Text) Process analytical skills in a call centre environment Ability to create well organized, accurate, and concise material and work documentation for organizational use. Strong knowledge of Microsoft applications including Outlook, Excel, and Access with the ability to create and maintain data bases.

Strong hands-on knowledge of work force management tools and the ability to maintain them Knowledge of Word and PowerPoint and the ability to use them to present to both internal and external Qualifications 3 to 5 years of experience in workforce management experience in a Call Centre Operations environment.