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Customer Service Team Leader - Build - Teams
Job in
Cape Town, 7100, South Africa
Listed on 2026-02-18
Listing for:
WNS
Full Time
position Listed on 2026-02-18
Job specializations:
-
Management
Business Administration -
Customer Service/HelpDesk
Job Description & How to Apply Below
A leading Business Process Management firm is seeking a Customer Service Team Leader to foster a customer-centric high performance culture. The role requires effective management of agents and engagement with staff to meet KPIs. Candidates should possess a Grade 12 qualification and a proven track record in team management, ideally in a BPO environment. Strong communication, analytical thinking, and problem-solving skills will be crucial for success.
This position offers a chance to influence employee engagement and contribute to business retention.
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