Operations Support Manager
Job in
Cape Town, 7100, South Africa
Listing for:
GardaWorld
Full Time
position
Listed on 2026-02-19
Job specializations:
-
Management
Operations Manager, Program / Project Manager
Job Description & How to Apply Below
Position: Operations Support Manager, Africa
Position/
Employment type:
Operations Support Manager, Africa / Permanent Employee
Organization/Reporting line:
Garda World International/ Reporting directly to the Director, Operations
- Africa
Place of work/Travel:
Africa / with regular travel to country areas of operation
Contact and Cooperation:
Internally
:
Company-wide and working with Country HSOs and their full teams, Legal, Finance, HR, Travel Manager, BD and Country Senior Leadership.
Externally: Clients, Government agencies, Security Companies, Unions, Third party security vendors, travel providers, third party suppliers and other providers as and when required.
Job Summary:
The Operations Support Manager, Africa plays a crucial role in the security business by serving as the interface between the Director Operations, Africa and the Country HSOs and their respective security departments. Their primary responsibility is to ensure compliance with company policies and procedures, oversee operations compliance, manage and oversee guard rostering, and ensure effective manpower planning. Additionally, the Operations Support Manager is responsible for ensuring the systems and processes of the business are working efficiently and for establishing and maintaining excellent service delivery across all countries of operation.
Key Responsibilities:
Support the Director Operations, Africa to manage the Security Solutions Business Unit commercially and operationally to deliver exceptional value to our clients through the advancement of intelligent/smart security solutions with a clear focus on service delivery and customer support, by ensuring the operational team remains accountable to deliver operational excellence.Collaborate with the Director Operations, Africa and the Country HSOs to ensure operational compliance with company standards and client requirements. Administrate and implement standardized operating procedures to streamline operations and enhance efficiency;Monitor operational performance metrics and provide recommendations for improvement.Manage Labour efficiency across the business and ensure all countries remain within their outlined labour targets;Support the workforce management process and ensure in country and regional compliance through tracking of metrics and supervising process monitoring systems. Oversee the guard rostering process to ensure adequate coverage and optimal resource allocation in all countries. Collaborate with country HSOs to develop and maintain manpower planning strategies based on client demands and business requirements. Regularly review and analyze manpower data to identify potential gaps or areas of improvement.Be the interface between operations and Compliance and Assurance to include, but not limited to ensuring the resolution of SIRs within GWSA timelines, monitoring compliance and HSE CAPs remain on track and close out within the prescribed timeframe, supervising BMS adherence and working with country HSOs to ensure preparation for external and internal audits and subsequent close out of all audit trackers;Ensure compliance with company policies, regulations, and industry standards across all countries. Conduct regular audits and inspections both remotely and in person to identify any non-compliance issues to the BMS and implement corrective actions;Provide guidance and support to the Country HSOs in addressing compliance-related challenges.Evaluate the effectiveness of existing systems and processes and identify opportunities for enhancement. Collaborate with relevant stakeholders to design and suggest improvements to streamline operations and increase productivity. Ensure proper training and implementation of new systems and processes across all countries.Work with the Operations Assistant, Africa to ensure all Africa trackers and metrics remain updated and produced within outlined time frames;Monitor and report any non-adherence of in country leave plans;Assist in maintaining a culture of service excellence across all countries. Collaborate with the Country HSOs to implement service improvement initiatives. Monitor and evaluate service delivery performance and developaction plans to address any gaps or…
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