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Learning Manager

Job in Cape Town, 7100, South Africa
Listing for: Foundever
Full Time position
Listed on 2026-02-20
Job specializations:
  • Management
  • Education / Teaching
Job Description & How to Apply Below

Learning Manager

Learning Manager

Req #: 408684

Cape Town, South Africa, ZA, Cape Town,

Job Description:

‎Why work for Foundever?

Are you an experienced Contact Centre Quality Manager?

We are looking for an experienced Learning Manager to undertake a new role at our in Cape Town
.

At Foundever, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Your working life is how you spend a large proportion of your time. Why not spend it realising your potential. We focus on you and, with your drive, look to create your best moments.

What you’ll be doing

As a Learning Manager you will ensure that Foundever’s employees are provided with the learning and

development that they need to meet the organisation’s vision and key strategic and operational objectives.

The key areas of activity are to develop processes and mechanisms for identifying training and development needs, designing solutions to meet those needs and delivering high quality interventions which support the work of the organisation and its employees.

You will also manage your team of Learning Specialists to create a culture of continuous development; designing fit for purpose learning programmes and evaluating their impact, making sure training resource is in place to adequately support the business requirements.

In addition, you will proactively try to drive digital learning tools; creating interesting, innovative programmes that engage the team and also work with clients and senior stakeholders to align the learning agenda to the needs of the business.

About you

It is essential that you are an experienced Learning Manager and have worked in the BPO/Contact Centre sector. You will have passion for continuous improvement and customer excellence with the desire to drive this consistently across the site.

It is key that you are a confident and have the ability to report on an analyse data and present this back in formal settings and to clients.

You will have excellent communication skills, both verbally and in writing and are able to confidently present.

Key Responsibilities:

  • Support the senior leadership team by providing development to the Coaches and managers to support delivery of the business objectives.
  • Provide development programs and initiatives designed to progress the skill and knowledge of individuals within the learning team
  • Learning Team Development:
    Manage, appraise and develop a team of trainers to enable them to progress effectively. The ability to grow the learning team in ability and reputation.
  • Provide leadership development to team coaches, operations managers and senior support managers. Versed in advanced management development techniques and programs.
  • Active member of the regional learning function, support and lead regional initiative and training programmes rollouts across the site
  • Ensures trainers are constantly coaching new recruits on the operational floor.
  • Support the site Succession Planning framework and facilitation of learning.
  • Provide creative learning solutions in line with business needs using virtual and e-learning solutions
  • Supervise the day-to-day activities of the trainers ensuring that they are highly motivated, can demonstrate skills in their positions and provide excellent training with long-term positive results.
  • Design learning strategies to fill needs as identified through analysis, and in partnership with the Site Leadership Team.
  • Be part of the site senior leadership team and show flexibility to support the associated duties.
  • Develop evaluation and validation instruments to collect and interpret data, assessing organization needs and training program effectiveness.
  • Identify skill and knowledge requirements for sites/accounts through analysis of data from multiple sources.
  • Gap analysis for all learning specialist
  • Establish client contacts to gain knowledge and provide support in the development of training material when needed and appropriate.
  • Serve as an effective business partner to the Global Learning Team, supporting the development, implementation and delivery of global Learning solutions.
  • Actively pursue…
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