Change Management Consultant

Overview

MAC Consulting is a boutique management consulting firm that helps organisations unlock sustainable results. We have comprehensive capabilities in Business Performance and People and Culture. These aren't isolated services - they work together to solve your complex challenges, systematically.

• Apply a structured methodology and lead change management activities
• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative
• Ability to facilitate groups and teams to align on shared outcomes and to solve complex business problems
• Support communication efforts
• Support the design, development, delivery and management of communications
• Assess the change impact
• Conduct impact analyses, assess change readiness and identify key stakeholders
• Support training efforts
• Provide input, document requirements and support the design and delivery of training programs
• Additional responsibilities may include:
• Complete change management assessments
• Identify, analyze and prepare risk mitigation tactics
• Identify and manage anticipated resistance
• Consult and coach project teams
• Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
• Support and engage senior leaders
• Coach managers and supervisors
• Support organizational design and definition of roles and responsibilities
• Integrate change management activities into project plan
• Evaluate and ensure user readiness
• Manage stakeholders
• Track and report issues
• Define and measure success metrics and monitor change progress
• Support change management at the organizational level
• Manage the change portfolio

• Experience and knowledge of change management principles, methodologies and tools
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere

• Must have an undergraduate degree, postgraduate qualification highly recommended
• +5-10 years management consulting experience (with a consulting firm) doing change management work
• Proven track record of client engagement at senior management and executive level
• Have experience in the Retail, Financial Services, Telecommunications, Petrochemical and/or Mining industries