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Call Centre Team Leader Customer Experience
Job in
Cape Town, 7100, South Africa
Listed on 2026-03-04
Listing for:
Rmbwestport
Full Time
position Listed on 2026-03-04
Job specializations:
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Management
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Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
A financial services company in Cape Town seeks a Call Centre Team Leader to lead a team and ensure exceptional customer satisfaction. This role involves blending sales and service, including cross-selling banking products. The ideal candidate has a diploma, relevant leadership experience, and strong skills in managing team performance while delivering results. This position also involves driving improvement in customer satisfaction and monitoring complaint resolutions.
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