Principal Program Manager
Job in
Cape Town, 7100, South Africa
Listing for:
ACI Worldwide
Full Time
position
Listed on 2026-03-05
Job specializations:
-
Management
Program / Project Manager, General Management, IT Project Manager, Operations Manager
Job Description & How to Apply Below
Powering the world’s payments ecosystem
ACI powers the payments ecosystem – globally, and you power ACI.You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success.
ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.
As a Principal Program Manager in Cape Town, South Africa you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem!
The purpose of the
Principal Program Manager
is:
Organizes and coordinates multiple large and/or complex customer facing or internal programs, in accordance with ACI project management methodology, while ensuring the business unit’s objectives align with the technology solutions. Demonstrates ability to advocate for the customer on a strategic level. Provides strategic guidance to team and project managers in ways that promote ACI's culture. Coordinates departmental or cross-functional teams, focused on the delivery of new products/systems or upgrade of existing products/systems or solution.
Partners with stakeholders’ business unit leaders to translate their objectives into manageable programs that will execute upon those strategies. Monitors the program from initiation through implementation and delivery. Accountable for planning and directing schedules, managing resource needs and monitoring budget/spending. Organizes cross-functional activities, ensuring completion of the program on time, with agreed upon scope, within budget and of the highest quality, while managing escalation as well as program level risk and issue resolution.
Provides dashboard reporting at a program level and leads update meetings. Must be an excellent leader and with experience in matrix managing staff of different disciplines to produce results in a timely manner. The goal is to ensure that the program delivers desirable outcome for ACI.
A typical day at ACI for a
Principal Program Manager
is:
Takes a leadership role in managing one or more complex, programs critical to the success of the customer and ACI Leads team of project managers allocated to projects within the program. Lead complex programs to create a path forward for the team.Manages program scope to ensure what is being delivered is consistent with what was agreed upon with all necessary stakeholders, which includes ensuring proper charter.Develops integrated schedule that is inclusive of all program milestones, resources and constraints to ensure timely completion of program to achieve ROI.Manages program issues and risks (technical and non-technical) through identification, evaluation, tracking, communication, escalating and mediation in an orderly manner and in accordance with ACI project management methodology.Partners with other business unit colleagues, cross-functionally and with third-parties to build strong teams that can work through program challenges. Coordinates cross-project activities.Facilitates successful negotiations such as resource constraints as appropriate throughout the program. Ensures consensus and agreement across customers and/or internal partners and project managers.Coach and mentor junior associates in program and project methodologies, best practices, and build relationships with customers.Collaborate with peers to share lessons learned across multiple programs and portfolios and harvest best practices across the organization.Aligns resources across functions to improve outcomes, creating greater value for each group, the program and for the organization.Creates an environment where team members feel secure sharing their opinions, skills, and knowledge without fear of being treated as insignificant.Understands the strategic value of common program and cross-program goals and objectives. Makes it a priority to define, document and disseminate strategic goals and values.Negotiates for understanding and consensus and facilitates understanding and resolution of conflicts.Communicates effectively across all levels of the…
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