Heavy Vehicle Parts Manager

Our well known Heavy Commercial Dealer client based in Cape Town currently holds a vacancy for a Manager:
Parts reporting to the Branch Manager, this position will be suited to a candidate that will be able to maximize profits by ensuring maximum sales of parts to trade and retail customers and by maintaining a satisfactory parts service to other departments and Group dealerships. Ensure the highest degree of Customer Satisfaction. Ensure that all requirements and targets are met and exceeded

The Manager:
Parts is responsible for developing and implementing service standards that will ensure exceptional customer service within the parts warehouse.

• Monitor sales to ensure that emphasis is placed on profitability
• Ensure the sale of all necessary items to support Customer’s requirements
• Ensure that the department achieves budget objectives
• Ensure that stock levels are in accordance with budget
• Ensure that discounts are monitored and that corrective action is taken when necessary
• Control all budgetary spending and ensure that it remains within target
• Discuss significant variations in budget with Branch Manager
• Monitor all overheads and stock values
• Report the Branch manager the debtor’s situation and highlight any variation from Policy
• Operate within purchasing budget (number of weeks’ stock)
• Organize sales promotions to boost sales
• Plan, initiate and promote parts sales events
• Cooperate with other departments in their campaigns
• Draw up and initiate parts marketing plans
• Promote and sell parts by visiting existing and prospective clients
• Ensure that sales staff maintains constant contact with existing and prospective clients
• Maximize accessory sales through New trucks/buses
• Ensure lost sales are recorded and records utilized
• Hold weekly meetings to discuss opportunities and issues and Sales performance
• Ensure that all orders are completed within Customers’ requirements and that all necessary follow-ups are carried out
• Examine all major transactions to determine how Customer service may be improved
• Attend to all necessary inquiries promptly, efficiently and timeously
• Ensure absolute clarity in all Customer communications
• Ensure that all transactions are correctly recorded and, when necessary, information passed to other departments
• Ensure that stock levels are promptly and accurately updated
• Monitor Customer credit facilities and ensure due payment
• Ensure that all cash sales, parts returned and CODs are controlled and / or paid on a daily basis
• Ensure that all daily / weekly / monthly reports are produced promptly and accurately and analyze them
• Print a B/O report and discuss with staff at least once a week
• Monitor negative stock to ensure accuracy of stock movement, B/O and stock file
• Sign off all credit notes & buyouts
• Follow up on parts bought and not sold
• Establish and maintain the number of adequately trained staff needed to achieve industry standards
• Recruit, select, develop and remunerate staff
• Operate staff performance appraisal systems at least twice a year and ensure that action is taken on results
• Ensure high standards (of all staff) of performance. Checked monthly in relation to set standards
• Maintain training standards and measure costs thereof available
• Keep all staff updated on changes in existing models and all newly introduced models, exchange units, accessories

• A minimum of 5-year Parts Manager’s experience is essential.
• Minimum NQF Level 4 Qualification (Matric/Grade 12)
• Valid Driver’s License
• Clear Criminal Record
• Commercial Parts Industry Experience Is Essential
• Must have excellent verbal communication skill
• Computer literacy is essential

• Customer focused management
• Strong motivational and negotiation skills
• Excellent people management skills
• Focus on driving performance