First Line Manager: Death Claims

Who are we?

Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of the following business units Retail Mass, Corporate, Risk and Savings, Glacier and various business enabling functions. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the four clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.

• Manage Business Unit & Business Unit Performance
• Manage Implementation of existing & new processes, services & procedures
• Strategic Actions – Manage effective streamlining of processes
• Manage Productivity, Quality & Work-related Problems
• Manage Department Budget
• Manage Staffing Process
• Manage Individual Training & Development
• Manage Individual Performance
• Accurate reporting
• Resolution of queries on financial reports, control and authorisation accounts
• Resolve audit findings
• Complaints investigation and resolution
• Recommendations regarding exceptional claims decisions in collaboration with death claims consultants and management.
• Interaction with various departments in and outside of Business Transformation & Shared Services
• Ensure effective management of Service Level Agreements between BTSS, NUB, Distribution, Actuarial, Re-insurers, internal doctors.
• Effective communication to respective role-players.
• Focus and motivate team
• Effective Death Claims Production Centre management

• Grade 12 with Mathematics and/or Accountancy.
• Tertiary qualification.

• Knowledge of the Individual Life Insurance processes and products.
• Knowledge of death claims processes will be advantageous.
• 3-5 years' leadership experience in managing a team of agents.
• Impact of legislation, e.g. FICA, Pension Funds Act.

• Building and Maintaining Relationships
• Communication
• Customer Service/Treating Customers Fairly
• Decision making
• Influencing/Gaining Commitment

• General administrative practices
• Budgeting and risk administration
• Logistical and events/meeting co-ordination
• General Communication
• Management of employees

• Communicates effectively - Contributing independently
• Plans and aligns - Contributing independently
• Directs work - Contributing independently
• Decision quality - Contributing independently

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.