AML Coach

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At Digi Outsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Digi Outsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

The AML Coach's objective in the AML Spin department is to uphold prescribed AML and KYC compliance in the Enhanced Due Diligence and AML Investigations environment by means of evaluation, coaching and training. This position involves collaborating with the training team to guide new members and enhance their skills from novice to advanced levels while working closely with the Enhanced Due Diligence Specialists, Investigations Analysts, Enhanced Due Diligence Team Lead and Investigations Team Lead to create effective developmental strategies.

You will be required to work within general methods and procedures and exercise independent judgment to adapt and apply the guidelines to specific situations.

• Digesting handovers received from the training team on each new starter to ensure that the level of understanding, through proficiency reporting, meets the agreed standard that warrants the advancement from training into the live environment.
• Transitioning new starters from the training environment into the live environment.
• Working closely with the new starters during this transition phase to identify any concerns and to report these back to Team Leads and the AML Service Manager and to remedy such concerns.
• Develop new starter’s skills from beginner to advanced levels.
• Record and report on the new starter’s progress to the Team Leads and AML Service Manager throughout the ‘probation’ period.
• Identify and communicate improvements required to the training programme.
• Recommending new or improved processes or systems to enhance the efficiency of AML Spin training and onboarding.

• Live Coaching on a constant basis through proactive engagement with Enhanced Due Diligence Specialists and Investigations Analysts, focusing on improving efficiency and quality.
• Capturing and reporting on findings identified through Live Coaching.
• Providing feedback and upskilling from Live Coaching observations.
• Actively performing QA in line with the defined KPI per team.
• Tracking trends based on reporting.
• Addressing QA concerns with Enhanced Due Diligence Specialists and Investigations Analysts as soon as possible.
• Escalating QA concerns to Enhanced Due Diligence Team Lead, Investigations Team Lead and AML Service Manager where necessary.
• Providing reporting on a frequent basis of the above.

• Complete feedback sessions regarding QA reviews in collaboration with Enhanced Due Diligence Team Lead and Investigations Team Lead.
• Identify problematic knowledge areas from live coaching and QA trends to identify topics that need to be covered on an individual, team or department level.
• Monitor and track improvement in QA results on an individual and team level.

• Utilize findings from live coaching and QA trends to identify topics that need to be covered for upskilling across the team and/or department.
• Creation,…