Social Account Manager

About Ogilvy

Ogilvy has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy 75 years ago. It builds on that rich legacy through Borderless Creativity – innovating at the intersections of its advertising, public relations, relationship design, consulting, and health capabilities with experts collaborating seamlessly across over 120 offices in nearly 90 countries. Ogilvy currently ranks as the #1 global agency network for creative excellence and effectiveness by WARC, signifying its ability to deliver creative solutions that drive unreasonable impact for clients and communities.

Ogilvy is a WPP company (NYSE: WPP). For more information, visit , and follow us on Linked In, X, Instagram, and Facebook.

Social Account Manager

Department: Social, PR & Influence

Location: London

Contract type: Fixed Term Contract - 12 Month

Full Time/Part time: Full Time

Reporting into: Account Director / Business Director

As a Social Account Manager at our agency, you will be an essential part of our social proposition, covering the full range of social work. At Ogilvy, our social team are trained and treated as specialists and play a critical role in building strong relationships with our clients, acting as an extension of their teams guiding them through every step of the journey from briefing and strategy, timings and budgets, through to delivery and implementation.

Our client services teams harness their client wisdom helping to shaping social strategic and creative output. Your strategic thinking and creativity will help develop best-in-class ongoing social plans for our diverse range of clients, integrating them into the overall strategy for owned, earned, and paid channels.

We work with some of the biggest brands in the world and pride ourselves on our high standards and award-winning work. We are part of Ogilvy’s PR, Influence and Social Agency and we work in hybrid teams across clients which helps our specialists have a deep understanding of the owned media approach which benefits our creative strategy and client results.

In this role, you will be responsible for the day-to-day running of social campaigns as well as BAU activity, from client briefing, to managing internal creative teams as well as sourcing and handling external creators, all the way through to managing distribution, community management and reporting. You will work collaboratively with media, PR, influence, brand activation, digital, and all other stakeholders – internal and external, to deliver exceptional campaigns for our clients.

As part of any role in our team your responsibilities will include staying up to date with cultural/social trends and customers  views and attitudes.

We are looking for a self-motivated, action-oriented, and ambitious individual with a positive "can-do" attitude who really understands the landscape and the power and flexibility of social campaigns and activations to achieve brand objectives. You will have a keen interest in all things social and be an avid follower of relevant news and trends. You will also have experience in building consistently productive relationships and strong stakeholder management skills.

• The role involves managing the day-to-day social activity across brands from BAU to campaign activity, working with an integrated team to support all brand activity.
• Ability to harness client wisdom to shape social recommendations and creative output to ensure we’re developing best-in-class ongoing social plans for our clients.
• Supporting Account Director in managing client budgets and timings specific to your brands.
• Responsible for management of creative teams including writing task briefs, managing briefings, coordinating ideation, concepting and approvals. Can extend to overseeing production and delivery with support of Account Director.
• Manage the Community Management & Strategy teams on calendar planning and publishing, daily moderation and measurement & reporting. Consistently identifying and implementing areas to improve for our clients
• Align and collaborate with media, PR, influence, brand activation, digital, and all other stakeholders – internal and external – to deliver best-in-class campaigns for our clients.
• Oversee selection and management of client-appropriate creator opportunities and relationships to help deliver social-first content for clients.
• Identify and nurture client-appropriate creator opportunities and relationships to help deliver social-first content for clients.
• Responsible for internal resource management and timing plans.
• Responsible for client status tracking and running weekly status calls both internal and with client.
• Maintain and build successful client relationships, selling in reactive ideas and content streams in quick turnaround and high-pressure situations.
• Support the Account Director, managing a team of Community Managers to keep the day-to-day account work running.