Assistant Communications Manager

Assistant Communications Manager – One&Only Cape Town

Our Colleagues are inspired to write the story of their career, and when they do, they also write the history of One&Only. We are recruiting for this exciting role at One&Only Cape Town and we welcome you to take part, to try new things, to become immersed, and feel fulfilled.

This role is well suited to an individual who has had prior agency and/or on-property experience and has a strong understanding of ultra-luxury brands. The Assistant Communications Manager will support and drive the overall Communications Strategy for One&Only Cape Town, collaborating closely with the Marketing and Communications Manager to oversee property-specific communications initiatives. The role requires comfort working in a cross-functional team, interface with Marketing, Sales, Distribution, agency teams, global office, and media, and developing resort programming that allows for excellent storytelling and supporting content.

• PR Agency Management:
  • Management of RFP process for new agencies including onboarding (where required)
  • Ongoing management of PR agencies around the world to ensure strategy is carried out
  • Ongoing communications, WIP, planning and targeting of media from desired source markets
  • Salesforce maintenance, updating profiles, post-stay feedback
  • Reporting and other admin associated with global and PR agencies
  • Updating Global Comms PR story briefing sheet and Blackout dates
• Media & Influencers:
  • Screening, organising, coordinating itineraries, liaising, hosting, reporting and admin
  • Host site inspection, where appropriate
  • Creating and maintaining local press database
  • Maintain relationships with all relevant media and influencers, ensuring we are kept top of mind with the correct information
  • Manage all ambassador programmes on all aspects, ensuring ROI
  • Distribution of highlights coverage to key internal stakeholders
• Event Coordination:
  • Conceptualisation, coordination and hosting press events
• Resort Activations and Storytelling:
  • Work with Food and Beverage and Spa teams to develop and drive revenue-generating activations to individual outlets
• Awards Management:
  • Tracking, recording and carrying out global strategy
• Press Release Development / Copywriting:
  • Development, storage and distribution including development and maintenance of press kit
  • Press kit development/management
  • Longform copywriting including ROAM
• Coverage:
  • Monitor through Meltwater and Campyn, record, store and distribute coverage highlights to key internal stakeholders
  • Monthly uploads of coverage to Smartsheet and compilation of coverage book with global comms
  • Updating and maintenance of Global Comms Smartsheets
• Crisis management as required
• Perform other duties as directed, developed or assigned by Marcomms Manager and Director of Sales & Marketing.

• Tertiary Qualification
• At least 4 years’ experience writing copy in a variety of tones over several mediums, with examples to show
• Excellent English communication skills – verbal and written
• Experience building and maintaining relationships
• Strong analytical skills and data‑driven thinking
• Must have their "finger on the pulse" of what is trending – both worldwide and locally
• Ability to manage multiple projects in a fast‑paced environment, and comfortable, confident and enthusiastic when working with tight deadlines
• High‑level understanding of Adobe Acrobat, Salesforce, Campyn and Microsoft Office Suite
• Excellent attention to detail and accuracy
• Must have own transport
• Organised, responsible and solutions‑oriented
• Proven communication, project management, and organisational skills
• Proven ability to work effectively within a cross‑departmental team
• Must be a strong self‑starter as well as an effective team player
• Passion, Integrity, Energy and idea‑generating initiatives
• Experience working with ultra‑luxury brands or within luxury hospitality/travel
• Attention to detail

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open‑hearted, intuitive, generous and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime.

You will be at the heart of this vision, constantly innovating to deliver Amazing Experiences and Everlasting Memories.