Senior Solutions Sales Specialist

We are looking for a Senior Solution Sales Specialist to play a pivotal role in scaling Lightstone Retail’s commercial success.

This is a growth role, not an order-taking sales position. You will own the end-to-end sales process: identifying opportunities, shaping solutions, influencing senior decision-makers, and closing meaningful, high-value deals. Your role will also involve nurturing existing client relationships and maximizing revenue opportunities.

You will work closely with product, analytics, and leadership teams to translate market needs into compelling data-led solutions.

This role also offers significant earning opportunity with a commission plus base salary structure as well as offers attractive career growth opportunities for the right individual as the company grows.

Key Responsibilities

Driving New Business and Retaining Clients:

• Own and exceed individual revenue, margin, and cost targets in line with business objectives
• Proactively identify, prospect, and convert new clients within the retail and consumer ecosystem
• Develop trusted, long-term relationships with existing clients, expanding accounts through insight-led solution selling
• Build and actively manage a robust sales pipeline, converting opportunities through disciplined funnel management
• Develop and execute strategic account plans to maximise lifetime client value

Delivering Exceptional Client Service:

• Conducting engaging product demonstrations and introductions for prospective clients.
• Upholding a high standard of customer service, taking ownership and representation of the client's experience.
• Providing ongoing support for client-specific solutions, ensuring their success and satisfaction.
• Actively participating in relevant training sessions and seminars to enhance your expertise within the service areas.
• Representing Lightstone at client functions, fostering strong relationships and networking opportunities.

Becoming an expert on Data Solutions and Process Execution:

• Becoming an expert in our wide range of products and services, enabling you to create compelling proposals that resonate with clients.
• Tailoring our solutions to address client priorities and specific needs, leveraging your deep understanding of our capabilities.
• Utilizing templates to efficiently handle contract negotiations.
• Completing sales administration tasks and supporting other duties as assigned by the organization.

Requirements

Qualifications & Experience

• Appropriate tertiary education – degree-educated
• Valid drivers’ licence and own reliable transport
• 5+ years sales experience with a strong ability to determine what customers need.
• Demonstrated track record on cultivating and developing leads and closing sales
• Demonstrable experience in problem-solving and solutions selling is critical – simple and complex ways of solving a new problem.
• You should also have experience and high level of maturity in dealing with people at different seniority levels.

Technical Skills

• Full competence in Microsoft Office suite
• Effective use of CRM
• Basic knowledge of data analytics concepts is beneficial
• Basic knowledge of location analytics concepts is beneficial
• Experience in the retail industry

Non-technical Skills & Competencies

To thrive in this role, you will demonstrate:

• Commercial Ownership: Ability to translate targets into actionable pipelines and consistently deliver results
• Strategic Thinking: Contribution to sales forecasting, budgeting, and go-to-market planning
• Excellent Communication: Clear, confident, and persuasive communication with clients and internal teams
• Problem-Solving Mindset: Curiosity and creativity in solving new and complex client challenges
• Senior-Level Negotiation Skills: Confidence navigating high-value, multi-stakeholder negotiations
• Results Orientation: Strong drive to outperform targets in a high-accountability environment
• Time Management:
  Effective prioritisation across competing opportunities
• Positive Energy:
  Resilience, optimism, and professionalism in fast-paced environments
• Passion for Sales:
  Genuine enjoyment of solution selling and commercial problem-solving
• Autonomy and Collaboration: Comfort working independently while contributing to team success
• Adaptability: Abil…