Outbound Sales Representative

LOCATION

Cape Town, ZA

MCI is a leading tech-enabled business services company operating across multiple countries. The company offers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. The contact centers are powered by on‑site and remote agents, leveraging advanced technologies to improve customer journeys, increase scalability, and reduce costs.

We provide opportunities for continuous learning and career growth in a globally expanding, industry‑leading environment.

We are seeking a Full‑Time Outbound Sales Representative who will proactively reach out to prospective customers, build relationships, and promote our products and services.

• Make outbound calls to prospective customers.
• Present products and services confidently and professionally.
• Identify customer needs and recommend appropriate solutions.
• Build rapport and maintain positive customer relationships.
• Meet or exceed individual sales goals and performance metrics.
• Accurately document customer interactions.
• Follow all sales scripts, compliance guidelines, and company policies.
• Collaborate with team members to achieve overall sales objectives.

• Must be 18 years or older.
• High school diploma or GED required.
• Excellent verbal communication skills.
• Strong persuasive and negotiation abilities.
• Comfortable making a high volume of outbound calls.
• Basic computer skills.
• Self‑motivated with a goal‑oriented mindset.
• Ability to work a full‑time schedule.

• Previous outbound sales experience.
• Call center sales experience.
• Experience meeting sales quotas.
• CRM software experience.
• Upselling or cross‑selling experience.
• Bilingual or multilingual skills.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

This job operates in a professional office environment. The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. The employee will regularly operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move around the office, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to 40 pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI…