Old Mutual Trainee Call Centre Agent 2026

Old Mutual Trainee Call Centre Agent 2026

Old Mutual is hiring a Trainee Call Centre Agent in Pinelands, Cape Town. Applicants need Matric, 6–12 months of outbound sales experience and strong communication skills. Apply by 2 September 2026.

Old Mutual is offering an opportunity for an aspiring customer service and sales professional to join its financial services operations as a Trainee Call Centre Agent in Pinelands. The position is aimed at candidates who have the communication, sales and customer relationship skills required to engage clients and promote financial products telephonically.

The Old Mutual Trainee Call Centre Agent position
, referenced as JR-70932
, provides an opportunity for candidates with call centre or retail sales experience to develop their careers within an established African financial services organisation.

Applications close on 2 September 2026 at 23:59
, giving interested candidates time to review the requirements and submit their applications through the company’s careers platform.

The Trainee Call Centre Agent role is centred on customer engagement, sales and financial services. Successful candidates will be responsible for marketing Old Mutual products to new and existing clients through telephone-based interactions.

The objective is not simply to make sales. Agents are expected to understand clients’ needs and financial goals and recommend appropriate products that can contribute to positive financial futures and the protection of assets and estates.

This makes the position particularly suitable for individuals who enjoy interacting with people, identifying customer needs and working towards measurable sales outcomes.

The successful candidate will be expected to engage customers professionally and effectively while representing Old Mutual’s financial services offerings.

A major component of the role involves telephonically marketing Old Mutual products to both new and existing customers. Agents will need to understand customer requirements and identify suitable opportunities while maintaining a customer-focused approach.

The position also requires strong personal time and task management. Employees will be accountable for maintaining high levels of service delivery and managing their daily responsibilities effectively.

Customer relationship management will therefore be an important part of the position. The successful candidate will be expected to build relationships, respond to customer needs and contribute to a positive client experience.

Old Mutual is seeking applicants who already have some exposure to sales or call centre environments.

Candidates are required to have 6 to 12 months of outbound call centre sales or retail sales experience
. Previous experience in the financial services sector is considered desirable.

The experience requirement means that the opportunity is particularly relevant to individuals who have already developed basic sales and customer engagement skills and are looking to advance within the financial services industry.

Applicants should meet several requirements before applying for the position.

The minimum requirements include:

• Matric or Grade 12.
• Six to 12 months of outbound call centre sales or retail sales experience.
• Previous financial services experience is desirable.
• Excellent written and verbal communication skills.
• A clear criminal record.
• A clear credit record.
• Successful completion of required criminal and credit checks.

Candidates should ensure that the information contained in their applications accurately reflects their qualifications and previous work experience.

Beyond…