Retail Sales Assistant

Job Title

Retail Sales Associate

Snowball Impact Marketing (Pty) Ltd is looking for a motivated Retail Sales Associate to help deliver excellent customer experiences and drive in-store sales. This role is ideal for someone who enjoys working with people, understands the importance of customer service, and takes pride in representing a brand professionally.

As a Retail Sales Associate, you will support day-to-day store operations, assist customers with product selection, and help create a welcoming shopping environment. You will play an important role in achieving sales goals, maintaining strong product knowledge, and ensuring the store is presented to a high standard.

• Welcome and assist customers in a friendly, professional, and helpful manner

• Understand customer needs and recommend suitable products or services

• Drive sales by promoting products, upselling where appropriate, and supporting team sales targets

• Process transactions accurately and efficiently

• Handle customer questions, concerns, and basic complaints with professionalism

• Maintain a clean, organized, and visually appealing store environment

• Restock shelves and ensure merchandise is displayed correctly

• Monitor stock levels and report low or missing inventory

• Stay informed about product features, promotions, and store policies

• Support opening and closing procedures as needed

• Work collaboratively with team members to deliver a consistent customer experience

• Customers receive prompt, knowledgeable, and friendly service

• Sales targets are consistently supported through strong customer engagement

• The store remains well-presented, stocked, and organized

• Transactions and daily operational tasks are completed accurately

• Positive customer relationships contribute to repeat business and brand trust

• Previous experience in retail, sales, customer service, or a similar client-facing role

• Matric certificate

• NQF LEVEL 4

• AGE 18/29

• Strong communication and interpersonal skills

• Confidence in engaging with customers and identifying their needs

• Ability to work flexible hours, including weekends and public holidays if required

• Basic numeracy and comfort handling cash or point-of-sale systems

• Professional appearance and a customer-focused attitude

• Ability to work well independently and as part of a team

• Experience working toward sales targets or performance goals

• Familiarity with retail operations, merchandising, or stock control

• Knowledge of point-of-sale systems and basic reporting

• Experience in promotional or brand-led sales environments

This role offers the opportunity to build valuable experience in retail sales, customer engagement, and brand representation. High-performing team members may have the chance to grow into more senior sales or team leadership responsibilities over time.

At Snowball Impact Marketing (Pty) Ltd, we value professionalism, teamwork, and a strong commitment to customer satisfaction. You will join a supportive environment where energy, reliability, and a positive attitude make a meaningful impact every day.