Field Service Engineer Blood Gas & Point of Care - Invitro Diagnostics

Overview

Position Summary:

At Radiometer, a Danaher Diagnostics company, we are committed to improving patient care by enabling fast, reliable, and easy diagnostic decisions. As a global leader in acute care diagnostics, Radiometer delivers innovative analyzer and IT solutions that support healthcare professionals when every second counts.

The Field Service Engineer will play a critical role in representing Radiometer in the field by delivering technical excellence, customer support, and high-quality service across South Africa. This role is responsible for the installation, troubleshooting, preventive maintenance, repair, and customer training of Radiometer analyzers and related IT solutions.

Based in Cape Town
, the role will support Radiometer South Africa and work closely with the Southern Africa Service Team to ensure customer satisfaction, equipment reliability, and service excellence.

• Installation, Implementation & Customer Training
  • Install Radiometer analyzers and related IT solutions at customer sites.
  • Ensure systems are installed, validated, and handed over in line with Radiometer standards.
  • Deliver customer training to support proper use, basic maintenance, and optimal system performance.
  • Support customers during implementation to ensure a smooth transition and strong user adoption.
• Technical Service & Support
  • Perform advanced troubleshooting, technical updates, service repairs, and preventive maintenance.
  • Respond to customer service requests in a timely and professional manner.
  • Minimize equipment downtime through accurate diagnosis and effective resolution.
  • Ensure service tools, test equipment, and calibration requirements are maintained according to company standards.
  • Provide technical expertise on Radiometer analyzers, IT solutions, and related service processes.
• Compliance, Quality & Documentation
  • Complete regulatory field actions, technical updates, service reports, and documentation within required timelines.
  • Maintain accurate records of service activity, spare parts usage, customer interactions, and system performance.
  • Follow Radiometer and Danaher policies, safety standards, quality procedures, and applicable regulatory requirements.
  • Ensure all field activities are completed with a strong focus on compliance, accuracy, and customer safety.
• Customer Engagement & Business Support
  • Act as a trusted external representative of Radiometer, demonstrating professionalism, product knowledge, and customer focus.
  • Build strong relationships with customers to enhance satisfaction, loyalty, and long-term partnership.
  • Identify and communicate potential opportunities for service contract renewals, analyzer placements, upgrades, and IT solution enhancements.
  • Collaborate with sales, applications, service, and management teams to support customer needs and business growth.

• Bachelor’s degree in Biomedical Engineering, Electronic Engineering, Mechanical Engineering, Electromechanical Engineering, or a related technical discipline.
• Equivalent technical qualifications and relevant field service experience may also be considered.

• Prior field service experience within medical devices, diagnostics, laboratory equipment, or healthcare technology is preferred.
• Experience working directly with customers in a technical service environment is an advantage.
• Knowledge of analyzer systems, IT connectivity, or diagnostic workflows would be beneficial.

• Strong diagnostic, troubleshooting, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently while staying connected with the wider service team.
• Strong planning and prioritization skills, with the ability to manage multiple service requests.
• High attention to detail, especially in documentation, compliance, and technical execution.
• Customer-focused mindset with a commitment to delivering reliable and professional support.

• Valid driver’s license.
• Willingness to travel across South Africa based on customer and business needs.
• Fluency in English is required; additional local languages would be an advantage.

• Customer Focus – Delivering…