Donor Services Rep FT - Capitola

Job Summary

Receive donations at store location in a courteous manner to encourage continued community support. Following established procedures, perform preliminary sorting before packing, staking or donations. May perform duties of Store Material Handler and/or Store Processor as needed.

• Maintain donation area inside a retail store, ensuring it is neat, clean and organized.
• Greet donors by following defined procedures, accept or reject items for donation, and explain reasons for rejection.
• Offer and/or issue donor a receipt; record time and nature of donation on a daily record.
• Sort and stack donations into designated containers, ensuring items are wrapped or packed to prevent damage or a safety hazard.
• Contact transportation with donation status; request barrels, hanger racks or other supplies as needed.
• Assist sales staff in preparing goods for floor display.

• May perform Store Material Handler duties including:
  • Offload donations from trucks and trailers, place them in designated areas and maintain records of offloaded materials.
  • Receive, move and position carts, containers and barrels containing donations for processing in designated areas.
• May perform Store Processor duties including:
  • Sort and grade textile/clothing and hard‑sort items by separating into predetermined classifications (men’s, women’s, children’s and other textiles) and into quality levels (retail store grade, outlet grade or salvage).
  • Clean and grade hard‑sort items by removing surface dirt from glassware and small wares, placing incomplete or broken items into containers for the outlet or for trash.
  • Price items meeting quality standards by grouping them according to value.
  • Tag items meeting quality standards by affixing appropriate tags or labels to a group of priced items.
  • Place items into designated containers for transport to the store sales floor.
• May perform janitorial duties as needed and perform related duties as assigned.

• Education Required: High school diploma or equivalent preferred.
• License/Certification
  
  Required:
  
  None.
• Experience
  
  Required:
  
  None; duties can be learned through on‑the‑job training.
• Knowledge
  
  Required:
  
  Use of material handling equipment and techniques;
  Goodwill Central Coast’s mission and general Company policies and procedures.
• Equipment Used: Barrels, wire cages, boxes, broom & dustpan, typical retail store equipment; typical office equipment.
• Skills / Aptitudes / Temperaments: Ability to communicate in basic oral and written English;
  Basic Spanish preferred. Ability to understand and follow procedures, coordinate eye/hand/foot movements for safe lifting/stacking, perform repetitive work, adapt to fluctuating activity, maintain self‑control, deal effectively with the public, make judgments regarding donation acceptance, adhere to safe work practices, report hazards or accidents promptly, and demonstrate satisfactory attendance per Company policy.
• Emotional Effort: Activity level fluctuates depending on donor volume; may require overtime.

Work performed in an enclosed storeroom floor, heated and ventilated. Some locations have a less climate‑controlled receiving area. Dust and dirt are controlled by daily cleaning; noise and vibrations are insignificant.

• Medium job demands: walking and standing as necessary; regular lifting and carrying of items up to 50 lbs.
• Heavier items (51 lbs. or more) moved using material handling equipment or assistance.
• Normal or corrected talking, hearing, and seeing abilities required.

• Standing: consistently 71-100% of time.
• Walking: consistently 71-100% of time.
• Sitting: rarely 0-10% of time.
• Bending: consistently 71-100% of time.
• Pushing/pulling: consistently 71-100% of time.
• Lifting/carrying: 10 lbs or less consistently 71-100% of time; 11-25 lbs consistently 71-100% of time; 26-50 lbs consistently 71-100% of time.
• Longest distance carried: 40 feet; heaviest item carried: 50 lbs.

Physical aspects of the position may be modified depending on the specific modification and duration required.