Patient Intake Registration I

Patient Intake Registration I

Shawnee Health is seeking a full-time Patient Intake Registration I for our Shawnee Health Center, Carbondale Medical office. This position reports directly to the Patient Intake Registration Supervisor.

Responsibilities:

• Responsible for scheduling and documenting all patient interactions in the appropriate location within the practice management/EHR systems.
• Promptly and professionally answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality policies.
• Accurately and efficiently checks patients in; checking insurance/Medicaid eligibility, collecting co-pays, updating all information into practice management system.
• Collects and enters patient intake information into the appropriate area of the practice management system with accurate information.
• Effectively schedules return appointments according to established protocols.
• Ability to complete SFA applications proficiently and pass testing for SFA Application processing as indicated on an annual basis.
• Refers patients to the appropriate staff, according to patient request per established protocols. i.e. triage, medical records, patient care coordinators, case management and ACA staff.
• Utilizes practice management system to schedule appointments according to established protocols.
• Ability to balance money drawers/bank deposits daily in accordance with SH policies.
• Ability to access/monitor patient recall plans, notifying patients, scheduling follow up visits.
• Participates in internal education opportunities relevant to the front desk operations and customer service environment.
• Attends/completes all assigned training through Paycor Learning and other resources as required.
• Meets Shawnee Health and department benchmarks and or quality indicators as monitored through audits and or recordings.
• Supports organizational changes, demonstrates flexibility in providing coverage as needed during times of high volume or staff shortages.
• Required to work a flexible schedule, including some evenings, weekends, and early morning hours.
• Reliable transportation on the job is mandatory

Requirements:

• Must meet Customer Service principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you)
• Must be capable of high level of discretion in handling confidential information.
• Must be capable of independent problem solving with moderate supervision.
• Must be competent in the use of computers.
• Must have excellent communication skills, both written and verbal in addition to interpersonal and organizational skills.
• Must have the ability to maintain patient and employee confidentiality.
• Starting salary – $ 16.00