Financial Aid Representative Job Carbondale area,Illinois USA,Administrative/Clerical

Description

Salary is competitive and commensurate with qualifications and experience, while also considering internal equity. Employees at this level serve as the initial contact forinstitutional financial aid inquiries. They counsel, advise, anddirect inquiries for applicants and recipients of student financial aid. They work under the general supervision of a designated supervisor.

Examples of Duties

Counsels and advises on financial aid programs, processes,requirements, policies and procedures;
directs correspondences and/or individuals to university-wide resources as appropriate (billing, scholarship, student employment,housing, etc.);
ensures that financial aid support and information are beingdisseminated to prospective, incoming, and current students;
assists in reviewing all forms received and preparing necessaryforms including assisting with the completion of the onlinefinancial aid application process;
interviews prospective, incoming, and current students regarding the need for and participation in student financial aid programs;
assists in or individually determines an applicant's basiceligibility for financial aid programs;
assists in the evaluation process for appeals;
identifies complex personal situations and suggests a furtherreview by the Financial Aid department as appropriate (i.e. Income Appeal/computer purchase/cost of attendance appeal/satisfactory academic progress appeal);
assists with entering, updating, and processing awardnotifications;
performs administrative duties such as maintaining student accounts and/or records, receiving and forwarding correspondence, preparing and distributing forms, compiling data, etc;
assists with personnel functions such as training, supervising,and/or developing staff/student worker schedules, and assignments as needed;
participates in advisory committees and workshops;
represents the department at on and off-campus events;
performs assigned tasks in a high-volume call center involvingintake processing which may include answering a high-volume ofphone calls and email inquiries from students and parents;
performs other related duties as assigned.

Qualifications

Any one or combination totaling two (2) years (24 months) fromthe categories below:

College coursework in any discipline, as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
- Associate's Degree (60 semester hours) equals eighteen months(18 months)
- 90 semester hours equals two (2) years (24 months)
- Bachelor's Degree (120 semester hours) equals three (3) years(36 months)
Work experience performing office, business, or customer/relations activities.

Supplemental Information
Illinois Residency Requirement

Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the startdate for this position.

Tips for Completing a Civil Service Application:

To be eligible for the role, ensure that your application includes a complete and detailed employment history that highlights your relevant full-time and part-time work experience, including start and end dates of employment.

Relevant part-time work experience will count towards the qualifications for this position and will be converted to full-time equivalence to calculate the total length of experience.

Upload all official transcripts to meet the educational requirements. If the job description specifies a minimum number ofcollege hours, transcripts are mandatory for the successful processing of your application.

Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application, unless the same proof has already been submitted in aprevious application. The required proof of eligibility includes,at a minimum, a copy of the veteran's DD214/DD215 form (Department of Defense), NGB
22 form (National Guard), or Discharge Orders orDD
256 Discharge Certificate (Reserves).

After the position has closed, your application and supporting materials will be reviewed to determine if you meet the minimum qualifications, including any specialty factors associated withthis position. Those who qualify will move forward for Civil Service Examination/Testing.

Please monitor your e-mail for further information regarding your application. Emails will be generated

For more information on Civil Service classifications, please visit the SUCSS web site inois.gov

About Civil Service Examination/Testing:

About Civil Service Examination/Testing:
The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of application materials is required from applicants that qualify to take the exam. If you meetthe minimum required qualifications for this position, your application will move forward for examination/testing in which youwill receive a score calculated based on your education and experience, and your name will be placed…