Information Technology Support Associate Job Carbondale area,Illinois USA,IT/Tech

Description

The Information Technology Support Associate provides technical support and systems coordination for Student Health Services and affiliated departments. This position acts as a liaison with the SIUC Office of Information Technology to ensure compliance with university IT standards and applicable regulations. The associate supports departmental hardware, software, telecommunications, and specialized applications, assists with user access management and onboarding, and contributes to data reporting and operational support.

Examples

of Duties

Serve as liaison between Student Health Services and the SIUC Office of Information Technology to coordinate departmental IT needs and ensure compliance with university policies and cybersecurity standards.
Provide technical support to faculty and staff, troubleshooting hardware, software, and peripheral issues and responding to help‑desk requests.
Assist with administration of departmental systems (including EMR and related applications), managing user access, permissions, and basic configurations while supporting HIPAA compliance.
Install, configure, maintain, and upgrade computer hardware, software, and telecommunications equipment in accordance with university standards.
Maintain inventory of IT equipment and assist with lifecycle management of departmental technology assets.
Support data reporting functions, including basic SQL queries and report preparation.
Assist with onboarding and user training related to departmental IT systems and security practices.

Qualifications

High school diploma or equivalent.

Any one year (12 months) from the following categories:

College coursework in IT, IT management, programming, IT systems, or a closely related discipline (30 semester hours equals one year).
Associate’s Degree (60 semester hours) equals eighteen months.
90 semester hours equals two years.
Bachelor’s Degree (120 semester hours) equals three years.

Work experience in IT–related functions such as hardware/software support, programming, network design, network engineering, or IT systems integration.

One year of experience with SQL database and reporting.

Additional education, training, and/or work experience in the area of specialization may be required based on position requirements.

Sponsorship

Sponsorship for work authorization is not available.

Equal Opportunity Statement

Southern Illinois University Carbondale is an equal opportunity, affirmative action employer dedicated to building a community of excellence, equity, and diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, age, order of protection status, genetic information, marital status, disability, pregnancy, sexual orientation, gender identity, unfavorable discharge from the military, or status as a protected veteran.

The university will comply with all federal and state nondiscrimination, equal opportunity, and affirmative action laws, orders, and regulations.

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