End User Support Analyst

Purpose

We are seeking an End User Support Analyst to support and administer our modern endpoint environment, with a focus on Microsoft Intune, Microsoft 365, and endpoint security. This role is responsible for managing device compliance, application deployment, Windows Autopilot, and Tier 2/3 user support across Windows, macOS, iOS, and Android platforms.

• Administer Microsoft Intune for endpoint management across multiple platforms
• Manage compliance policies, configuration profiles, security baselines, and app deployments
• Support Windows Autopilot, Windows Update for Business, and endpoint patching
• Troubleshoot device enrollment, sync, policy, and application issues
• Administer Microsoft Entra , Microsoft 365, and Conditional Access
• Support Microsoft Defender for Endpoint and Endpoint security initiatives
• Develop Power Shell scripts to automate endpoint administration tasks
• Provide Tier 2/3 support for desktops, laptops, mobile devices, and Microsoft 365
• Create technical documentation and support IT projects, migrations, and upgrades

• Administer and support Microsoft Intune, Microsoft 365, Microsoft Entra , and endpoint security tools across Windows, macOS, iOS, and Android devices
• Manage device provisioning, application deployment, compliance policies, configuration profiles, patching, and security settings
• Provide advanced Tier 2/3 technical support for hardware, software, mobile devices, and Microsoft 365 services
• Troubleshoot and resolve device, access, policy, application, and endpoint management issues
• Support Windows Autopilot, Windows Update for Business, Microsoft Defender for Endpoint, and related security initiatives
• Develop and maintain Power Shell scripts, technical documentation, and knowledge base materials
• Participate in system upgrades, device rollouts, migrations, and continuous improvement efforts
• Collaborate with IT and security teams to ensure endpoint management aligns with organizational policies and compliance requirements

• Bachelor’s degree in IT, Computer Science, or equivalent experience
• Microsoft Certified:
  Endpoint Administrator Associate

• 3+ years of IT support or systems administration experience
• 2+ years of Microsoft Intune administration experience
• Experience with SCCM/MECM co‑management
• Experience with Microsoft Defender XDR
• Familiarity with Apple Business Manager, Android Enterprise, CIS, NIST, or CMMC

• Strong knowledge of Microsoft Intune, Microsoft 365, Microsoft Entra , Windows 10/11, Windows Autopilot, Active Directory, Group Policy, and endpoint security tools such as Microsoft Defender for Endpoint
• Skilled in administering endpoint management solutions, deploying applications, and managing compliance and configuration policies
• Skilled in troubleshooting device, application, access, and user support issues across desktop, laptop, mobile, and cloud environments
• Proficient in Power Shell scripting to automate endpoint administration and operational tasks
• Ability to provide advanced Tier 2/3 support in a timely, professional, and customer‑focused manner
• Ability to analyze complex technical issues, identify root causes, and implement effective solutions
• Ability to manage multiple priorities, maintain accurate documentation, and support system upgrades, device rollouts, and security initiatives
• Strong written and verbal communication skills, with the ability to work effectively with technical and non‑technical users

Employees are occasionally required to stand; walk; sit; manual dexterity to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee may lift and/or move up to 50 lbs. Specific vision abilities required by the job may include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The individual must have a high level of comprehension, and a high level of general, verbal, written, and numerical intelligence.