ITS Field Technician, Full Time

Position Summary

Responsible for providing excellent customer service and technical support for end user hardware, software, and project-based needs; triage and document relevant information in ticket system, prioritize problems based on customer needs and work to resolve issues in a timely manner per Service Level Agreements; and maintaining / keeping an inventory of computers, parts, and software. This position will provide 24/7 on-call responsibilities on a rotational basis or as emergencies arise.

Position may also require flexing to various shifts to meet the needs of the customer.

• Associate’s degree in Business, IT or Healthcare related field or 2 years of IT experience with proven knowledge of end user device troubleshooting and management.

• CompTIA A+, Network+, or Security+ Certifications preferred
• ITIL Certification preferred

• Experience working in a customer service role.
• Excellent customer service skills, including verbal and written communication skills.
• Ability to work independently with minimal supervision as well as in a team environment.
• Experience in the maintenance, troubleshooting and upgrading of computer hardware and software.
• Working knowledge of network protocols.
• Working knowledge of Microsoft Windows operating systems.
• Service Now experience preferred.
• Previous healthcare experience preferred.

• Respond to assigned incidents/requests to provide IT services to SIH staff.
• Adheres to SIH ITS policies and procedures with standard-based solutions on all tasks assigned to ensure a uniform end user experience across all of SIH.
• Documents descriptive tickets with required information on issues.
• Uses effective and pleasant telephone and in-person communications skills to support SIH standards of performance for “respect, integrity, and compassion”.
• Is available for "on-call" emergency solution support and other after-hours support duties as assigned by ITS Management.
• Analyzes and resolves problems through persistent troubleshooting.
• Proactively communicates issues/solutions/ideas within the team and with other SIH teams.
• Deals with challenging people with a high stress tolerance.
• Assists with insights and research on IT best practice solutions - both hardware and software products - and helps define applicability to the SIH environment.
• Installs and repairs selected software and hardware products as necessary and works closely with IT solution vendors to ensure continuity of system usefulness and service.
• Recommends improvements in IT solutions software and hardware.
• Travel between SIH facilities required.

Compensation (Commensurate with experience): $25.09 To $38.89

We offer rich opportunities to develop and grow professionally, an environment of excellence in patient care, and the awareness that everything we accomplish is a direct outgrowth of the superb efforts and dedication of our employees. Working to put the right people, exhibiting the right attitude and behaviors, in the right roles is not just a goal, but a priority of Southern Illinois Healthcare.

For the health of you and our patients, SIH and SIH Medical Group campuses are tobacco free.

SIH is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

We are excited you are here and are proud to offer experiential learning opportunities for students at every stage of career development. As a student at SIH, you will see first‑hand how the work we are doing supports OUR MISSION: to improve the health and well‑being of all the people in the communities we serve. Your future is bright, and we are honored that you chose SIH to be part of your career journey.

The SIH Scholarship Program brings together college scholarship money with hands‑on work opportunities. Qualified applicants are eligible for money to cover tuition, lab fees, books, and educational supplies.

Begin a rewarding career in healthcare as a Phlebotomy Technician! The SIH Phlebotomy Program allows you to begin working in as few as nine weeks!