Retail Sales Associate

Compensation

$15.00 to $18.00 per hour. Earn a commission of up to 8% on transactions, potentially adding an average of $1.89 per hour above your hourly rate. Pay rates comply with all applicable minimum wage requirements.

Earned Wage Access is available from the second day of employment, allowing employees to withdraw up to 50% of earned wages up to seven times per payroll cycle.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Paid vacation: one week after six months of active service, an additional week after one year, and two weeks at each subsequent anniversary.
• Sick/Personal time: 8 hours after six months, 16 hours each anniversary thereafter.
• Employee discounts available from the first day of employment.
• Tuition reimbursement up to $2,000 per year for full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies.
• Auto‑enrollment in the First Cash 401(k) program after six months.
• First Cash Pet Insurance program.
• Flexible retail schedule, including weekends and holidays.
• Ability to work multiple locations as needed.

We are seeking entry‑level, full‑time sales associates for pawn store locations nationwide. The associate partners with the entire staff to provide customer service on both the lending and retail sides of the business, handling sales, loans, and other transactions involving jewelry, tools, electronics, firearms, and general merchandise.

• Greet and interact with customers to develop rapport and recommend appropriate financial solutions.
• Perform non‑management open/close procedures.
• Keep the sales floor clean, stocked, and display merchandise.
• Conduct sales and loan transactions in accordance with policies, procedures, and regulatory requirements.
• Handle cash and negotiable items per established policies.
• Answer incoming calls according to company standards.
• Communicate legal aspects of pawn and buy transactions to customers.
• Communicate effectively with coworkers and managers, showing respect.
• Collaborate with all employees to create a positive customer experience.
• Successfully complete assigned training.
• Perform other related duties as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform tasks for extended periods (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Ability to work with firearms and obtain firearms certification.
• May be asked to assist customers outside the building or retrieve items from exterior storage.
• Minimum age 18.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work with customers and be team‑oriented.
• Ability to multitask in a fast‑paced environment.
• Proficient basic math calculations.
• Cash handling experience preferred.
• Flexible to work a retail schedule, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

Applicants who are bilingual are encouraged to apply.

Commission incentive plan is proprietary. Pawnbrokers have the potential to earn 2–8% commission based on the gross profit of their personal performance.

All employees agree to a binding arbitration agreement to resolve disputes.

First Cash Holdings, Inc. is an Equal Opportunity Employer. We provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

We also provide reasonable accommodations to qualified individuals with disabilities.