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Customer Success & Retention Specialist – Growth & Impact
Job in
Carbondale, Lackawanna County, Pennsylvania, 18407, USA
Listed on 2026-08-22
Listing for:
Yourairexperts
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
T.E. Spall & Son in Carbondale, PA is seeking a Customer Success and Retention Specialist to be the first point of contact for customers across digital channels, ensuring top-notch service.
This full-time, in-office role focuses on triage, timely responses, retention efforts, appointment scheduling, and CRM documentation. You will collaborate with internal teams to resolve issues and identify ways to improve satisfaction and streamline digital processes, with a strong emphasis on customer-first
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