Guest Service Team Leader

Responsibilities

• Ensure high standards of services provided for guests and the attainment of both the Rooms and Food & Beverage Departments qualitative and quantitative targets
• Conveys the hotel’s image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field
• Manages and motivates Reception teams in order to improve sales and the quality of F&B and Front Office services
• Manages the movement and fluidity of the host-ablesto ensure optimum efficiency and reactivity of peak guest service periods at reception and F&B outlets and leisure
• Improve the departments result by increasing sales and productivity of F&B and Front Office point of sale
• Actively upsell ALL memberships to maximise guest engagement and revenue
• Proactively upsell room categories, car parking and leisure memberships to maximise total revenue per guest
• Deputises for the Front Office Manager inher absence

• Proven experience in a front office or reception role, preferably with supervisory responsibilities.
• Strong leadership and team management skills with the ability to motivate and coach staff.
• Excellent customer service, communication, and interpersonal skills.
• Ability to work in a fast-paced environment, multitask, and solve problems efficiently.
• Flexibility to work varied shifts
• Experience with hotel PMS systems (e.g., Opera) is an advantage.
• Hospitality or customer service qualification (preferred).

What will you get? Having great people involves great rewards! As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as:

• Pension Scheme
• A Discount Card to be used in Accor Hotels Worldwide
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Training & Development
• Additional holidays with service
• Recommend a friend scheme
• Employee Advisory Service
• ... And much more !