Guest Services Manager

Guest Services Manager - New Site Opening (Starting September 2026)

Location:

Cardiff & Bristol. Salary: £17.23 per hour (£35,000 per year).

Hours:

Monday to Friday, 40 hours per week, office‑based with variable shift responsibilities and ad‑hoc events.

This role is a front‑of‑house leadership position within a corporate integrated facilities management account for one of the UK’s leading high‑street banks. You will own the day‑to‑day Front of House (Guest Services) operations across multiple sites and set the tone for service excellence.

• Own the day‑to‑day Front of House operation across multiple sites.
• Lead from the front – visible, hands‑on, and hosting in the moment.
• Set and maintain consistent, premium service standards across all locations.
• Build strong, trusted relationships with clients and internal stakeholders.
• Recruit, develop and inspire a high‑performing team.
• Manage day‑to‑day people processes (scheduling, absence, payroll).
• Drive service improvements and implement change.
• Partner with FM and service lines to deliver a seamless One Team experience.

• Proven experience in multi‑site premium workplace environments.
• A confident, polished and host‑led leadership style.
• Experience taking something good and making it great.
• A highly visible, hands‑on leader who leads by example.
• Passion for guest experience, people and high standards.
• Strong stakeholder management and relationship‑building skills.
• Organised, adaptable and comfortable in a fast‑paced environment.
• Strong reporting, administrative, HR and payroll experience.

• Office‑based, Monday to Friday role (variable shifts, 40 hour + ad‑hoc events).
• Based in Cardiff.
• Comfortable travelling across sites as required.
• Confident using workplace systems (Outlook, Teams, etc.).

Equal opportunities statement:
The company is an equal opportunities employer and encourages applicants from all backgrounds.