Guest Experience Lead - Front Desk Loyalty
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-07-21
Listing for:
Novotel Hotels
Full Time
position Listed on 2026-07-21
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services, Front Desk/Receptionist
Job Description & How to Apply Below
Novotel Cardiff is seeking a Front Office Team Member to deliver outstanding guest service in a busy, pet-friendly environment. You will welcome guests, anticipate needs, and promote hotel facilities and the ALL loyalty programme while ensuring smooth check-in and check-out processes.
The role emphasizes personalised service, effective problem-solving, and strong communication to uphold the hotel’s standards and guest satisfaction in Cardiff.
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