Hospitality Champion

• Location 86-88 St David’s Dewis Sant, Grand Arcade,Cardiff, CF10 2DP
  ,United Kingdom
• Employee Type Part Time
• Manage Others No

• Contact Name CURTIS BROWN
• Contact Email c

We make each day great - together. We create an exciting work atmosphere with a culture focused on our team, guests, and community. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good".

Shake Shack is a modern day "roadside" burger stand serving deliciously classic burgers, fries, hot dogs, frozen custard, beer, wine, and more. With our fresh, simple, high-quality food at a great value, Shake Shack is a fun and lively community-gathering place unlike any other. As we experience tremendous growth, our leaders are the driving force to our continued success. We are seeking a positive and enthusiastic Hospitality Champion who loves to serve!

At Shake Shack, hospitality isn’t a department—it’s our way of life. As our Hospitality Champ, you’ll be the beacon of warmth, energy, and Shack-style hospitality that keeps guests coming back and teammates inspired. This role blends front-of-house leadership with an unstoppable passion for service, helping to shape a Shack where every visit feels personal and every guest leaves with a smile.

• You live and breathe people-first service and believe a great experience can change someone’s day
• You’ve got hustle, heart, and a sharp eye for what makes hospitality truly shine
• You're confident leading a shift and coaching others, with or without the official title
• You thrive in fast-paced environments and can roll with the rhythm of a busy service
• Experience in hospitality or leadership is a plus, but passion and presence are what we value most
• Availability:
  Saturday (8 hours shift – hours TBC)

• Be the living, breathing embodiment of our hospitality culture—your energy sets the tone for the whole Shack.
• Lead by example on the floor, coaching and inspiring the team to elevate every moment of the guest journey
• Jump in wherever needed—greeting guests, resolving issues, celebrating great service in the moment
• Collaborate with leaders to champion training, team development, and consistent hospitality standards
• Keep a pulse on the Shack atmosphere:
  Is the vibe right? Is the music pumping? Are our guests smiling? You’ll know.
• Spark team motivation and build camaraderie—after all, hospitality starts with how we treat one another

• Starting hourly rate £14.48, including under 18 years old
• Company pension
• EAP (employee assistance programme)
• Career development opportunities – we are growing!
• Free drinks and food on lunch breaks and 30% staff discount on food outside of work

Beginning as a hotdog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history!

With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy we we "Stand for Something Good".