Reception Supervisor

We’re not hiring people to fill a seat or add to our headcount. We’re hiring people to craft our culture, ethos and success. This is a big deal for us, and we know it’s a big deal for you: a new role defines how you spend your days, who you spend them with, and what your future looks like.

Together, we’ll shape each other’s entire trajectory. That deserves thoughtfulness, empathy and respect. It’s why this job description is deliberately detailed. We want you to know exactly what you’re stepping into. The challenges, the opportunities, the quirks of the role, and the kind of impact you’ll have.

Crafted is a series of life-friendly hotels and spaces where guests can be themselves and fill up on the good stuff: nature, food, wellbeing, craft, people and play. We hope to open several hotels in the coming years, with our first coming in summer 2025:
Crafted at Powder mills , East Sussex.

More specifics will follow as planning and pieces fall into place. So, for now, here’s the sentiment behind Crafted…

It’s easy to get overwhelmed by life. To switch to autopilot and go through the motions. We’re busy but not on the things we love doing, we spend more time on our phone, and we misplace our bounce and spark.

We all need a tune up now and again. To escape to somewhere that makes us feel totally  so we can step away from life, but so we can come back to it. This is where Crafted comes in.

Our aim is to create a network of connected destinations that people come back to again and again because it’ s where they feel good about life. Somewhere to work on life, come together, and connect locally.

Crafted’s culture will be inclusive and agile but with ambitious goals and a start-up mentality. We need to execute brilliantly from day one and every team member will contribute wherever they are able.

We are seeking an organized and proactive Front Office Receptionist to join our team orting to the Front of House Supervisor , you will be responsible for supervising daily front desk operations, ensuring exceptional guest service, and overseeing the front office team’s performance. Your role will focus on coordinating check-ins/outs, managing guest inquiries, and maintaining operational excellence to create a seamless and welcoming experience for every guest.

• Oversee daily operations at the front desk, ensuring a smooth check-in/check-out process and managing guest requests efficiently.
• Provide outstanding service by anticipating guest needs, responding to inquiries, and resolving issues promptly and professionally.
• Lead, guide, and support the front desk team, ensuring all team members meet performance expectations and maintain a high level of hospitality.
• Assist with scheduling front desk shifts, ensuring proper coverage, and training new team members.
• Act as the main point of contact for communication between front desk and other departments to ensure a seamless guest experience.
• Assist in tracking occupancy and room availability, supporting pricing adjustments and revenue maximization efforts.
• Ensure guest registration and billing procedures are handled accurately, including maintaining guest profiles, reservations, and payment processing.
• Monitor and restock front desk supplies as necessary, ensuring everything is available for smooth operations.
• Handle guest complaints and concerns with a focus on problem-solving and creating positive experiences.
• Assist in preparing reports related to occupancy, guest satisfaction, and daily operations for the Front of House Manager.
• Ensure the front desk area is clean, organized, and in compliance with health and safety regulations.
• Be an expert in all tech platforms currently utilised – Mews, Revinate and Site Minder .

• Proven experience in front office or guest service roles in hospitality.
• Strong leadership and communication skills, with the ability to motivate a team and deliver excellent guest service.
• Ability to multitask and stay calm under pressure in a fast-paced environment.
• Exceptional organisational skills and attention to detail.
• A positive attitude with a proactive and…