Floor Manager - Parkgate Hotel

JOB TITLE – Floor Manager
DEPARTMENT – Conference &Events
CONTRACT TYPE – Full Time, Permanent
RATE OF PAY – Salaried
LOCATION – The Parkgate Hotel, Cardiff CF10 1DA

At The Parkgate Hotel, luxury, elegance and exceptional service come together in the heart of Cardiff City Centre. Housedwithin one of Cardiff's most historic buildings, The Parkgate Hotel is renownedfor delivering unforgettable guest experiences, from corporate meetings andprestigious events to private celebrations and gala dinners.
We are looking for an experienced and passionate Floor Manager to join our Conference & Events team. This is an exciting opportunity to play a key role in the successful delivery of events whilstleading and inspiring a dedicated team committed to excellence.
If you thrive in a fast-paced hospitality environment,have a passion for delivering exceptional service and enjoy leading from thefront, we would love to hear from you.

As Floor Manager, you will support the Conference & Events Manager in overseeing the day-to-day operation of the department,ensuring all meetings, conferences, banquets and events are deliveredseamlessly and to the highest standards.
You will be responsible for coordinating event set-up and service, conducting team briefings, monitoring service standards and ensuring all function rooms and event spaces are prepared flawlessly. Acting as a keypoint of contact for event organisers and guests, you will ensure every eventruns smoothly and exceeds expectations.
This hands-on leadership role requires excellent organisational skills, strong attention to detail and the ability to effectively manage people, processes and priorities in a dynamic operational environment.

• Leadand supervise the day-to-day operation of Conference & Events set-upand service.
• Ensureall event spaces are prepared and presented to the highest standards.
• Reviewfunction sheets, event requirements and room set-ups to ensure successful delivery of all events.
• Conductpre-event briefings and communicate operational requirements effectively to the team.
• Meetwith event organisers and hosts to confirm requirements and ensureexpectations are exceeded.
• Monitorservice delivery and team performance throughout events, ensuring all procedures and standards are consistently followed.
• Handle guest queries and complaints professionally and efficiently to achieve positive outcomes.
• Ensure equipment, supplies and resources are properly maintained, safely used andreadily available.
• Work closely with other hotel departments to deliver a seamless guest experience.
• Support recruitment, training, coaching and development initiatives within theteam.
• Completedepartmental administration, including timesheets, handovers and operational reporting.
• Promotea positive working environment focused on teamwork, engagement and continuous improvement.
• Ensure full compliance with health, safety, fire and food service procedures.

You'll be an experienced hospitality professional with aback ground in Conference & Events, Banqueting or Hotel Operations.
You will be a confident leader who enjoys motivating teams, delivering exceptional service and creating memorable guest experiences.

With excellent organisational and communication skills, you'll be comfortable managing multiple priorities whilst maintaining the highest operational standards.

• Previous supervisory or management experience within Conference & Events or Banqueting operations.
• Strong leadership and people management skills.
• Excellent communication and relationship-building abilities.
• Aproactive and solutions-focused approach.
• Outstandingattention to detail.
• Experience working in a busy, guest-focused hospitality environment.
• The ability to…