Guest Services Associate - Nights

Job Title - Guest Services Associate – Nights

Department – Front Office

Contract Type – Permanent

Rate of Pay – £12.98 per hour

Hours – Full Time, Nights

Location – The Parkgate Hotel, Cardiff

Join the ‘Greatest Story in Hospitality’ by becoming oneof our Front Office Hospitality Heroes at the luxurious Parkgate Hotel in theheart of Cardiff.

We are looking for a Guest Services Associate – Nights tohelp deliver exceptional guest experiences throughout the overnight operation.

Acting as one of the key points of contact for our guests, you will provide awarm welcome, deliver outstanding service and ensure the smooth running of thehotel during the night.

Working closely with the Night Duty Manager and Front of House Manager, you will support all aspects of the overnight operation, fromguest arrivals and departures to night audit procedures, preparing the hotelfor the following day and assisting departments across the hotel as required.

This is an exciting opportunity for an individual whoenjoys working in a guest-focused environment and takes pride in providingmemorable experiences.

• Previous experience in a hotel, hospitality or customer service environment
• Experience working night shifts or within a 24-hour operation
• Excellent communication and interpersonal skills
• Aprofessional and welcoming approach to guest service
• GoodIT skills, with experience of hotel systems such as Opera being advantageous
• Aflexible and proactive attitude with the ability to work independently
• Strong organisational skills and attention to detail
• The ability to remain calm and professional when handling guest queries
• Desirable qualifications include First Aid at Work, Basic Food Hygiene and a Personal Licence.

• Deliver exceptional guest service from arrival through to departure
• Support the Night Duty Manager with overnight operations and night audit procedures
• Handle guest enquiries, requests and feedback professionally and efficiently
• Managebilling procedures and support the reconciliation of daily revenues
• Prepare the hotel and its outlets for the following day's business
• Maintain high standards of cleanliness, presentation and safety throughout thehotel
• Provideconcierge-style assistance and extensive knowledge of hotel facilities andlocal attractions
• Support other departments during the overnight operation where required
• Ensureall front-of-house procedures and checklists are completed accurately

As one of our Hospitality Heroes you will receive a hostof Company benefits such as:

• Accessto career development training from day one
• Discounts on food and beverage and hotel stays
• Discounted leisure membership
• FreeGP virtual appointment service
• 24/7wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

As a Celtic Collection employee, you will be able to say:

• Iam equipped, trained and supported to do the best job I can.
• Iam proud to be part of The Celtic Collection and would recommend it toothers.
• Iwork in an inclusive, friendly, positive and constructive environment.
• Iam encouraged to learn, grow and develop and to try new things in my role.
• Iam thanked and recognised for the work I do, and my views and ideas arevalued.
• Iam crystal clear about our ambition, and I can contribute to it every day.

In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom.

Successful candidates will be required to provide original documentation toverify their eligibility to work in the UK prior to employment, in line with

Home Office guidance.

The Celtic Collection is committed to being an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion or belief,sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates.