Trainee Sewerage Operator

Overview

We are an organisation that brings Wales to life by opening doors to opportunity. We believe talent comes from everywhere, which is why we welcome people from all backgrounds, experiences and walks of life. You'll gain real, hands‑on experience, develop practical skills and work towards recognised qualifications, all while contributing to services that make a real difference to communities across Wales.

With the support of experienced colleagues and a culture that values fairness, respect and inclusion, you'll be encouraged to be yourself, learn at your pace and build a career with purpose. We’re committed to creating opportunities where everyone feels welcome, supported and able to succeed – whatever their background.

Your role as a Trainee Sewerage Operator will require you to deal with our initial customer response to sewerage incidents across the business area. You will be required to undertake all tasks associated with delivering excellent customer service to all customers.

The position will be required to undertake the following operations (but this is not solely restricted to those examples listed below):

• Responding to customer reported incidents and assisting with clearing blockages / jetting and providing detailed feedback on actions taken.
• Sewer network inspections (inc. Sewer connections)
• Sewer Location Surveys
• Jetting / Flushing / De‑silting of Sewers / Lone Working
• Planned and Reactive Maintenance of assets
• Liaison with customers and stakeholders
• Detailed and timely completion of actions taken on all incidents in the work management systems.
• Learn to operate and assess asset condition utilising looksee CCTV equipment.

We are looking for someone who’s enthusiastic about putting customers first every day and a team player, willing to take part in all necessary training requirements for the role.

A driving licence is required for this role. If you don’t have one currently, we ask that you are working towards this.

Length of programme: 18 months

Salary: £25,949

Training:
Will be provided on the job

Start Date:

All of our apprenticeship and trainee programmes will begin on 7th September 2026

Please note, we may close this role sooner if required. Please apply as soon as you can. We may also extend the original closing date depending on interest.

• Variable pay schemes (your salary band will remain the same, but performance dependent, you could receive an incremental within‑band increase and a yearly incentive)
• Option to buy additional annual leave up to 5 days per year
• Enhanced employer pension contributions – Up to 11% employer contributions
• Free Mortgage Brokering Services
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Gym and fitness discounts as well as high street shopping
• Cycle to work scheme
• Discount off all Welsh Water visitor attraction centres and gift shops
• Car‑leasing scheme and free on‑site parking at all sites
• Health Cash Back scheme and access to an online GP service
• An employee assistance programme for employees and their immediate family
• Many more can be found on our website.