Service Engineer

Location

Cardiff Postcodes: CF3 - CF14 and CF23 - CF24

£43,673.99 + BONUS + VW TRANSPORTER + PENSION

• No Sundays
• Increase your earnings with monthly bonus, based on hitting your personal KPIs
• Additional Paid overtime when Required
• Company Van (including for personal use) including Fuel Card, Tools and PPE
• Industry leading support and Training
• Bi-Monthly Breakfast meetings to share best practise
• 28 days annual leave + option to purchase additional days
• Access to Employee Benefits Hub, Health Plan, Unum, etc

• Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers.
• You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers.
• You will be capable of delivering excellent customer service and top-quality solutions.
• Whilst full product training will be given, you will be confident in your diagnostics skills.
• Visiting customers’ properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.
• Providing excellent customer service through effective communication.
• Manage your workload of daily appointments via a tablet device.
• Manage your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receive new stock which are delivered overnight and placed in their locations in the rear load space of your van.

• Hold domestic Gas ACS Certification or equivalent
• Full Driving License
• A background in servicing, repair and maintenance of gas boilers
• Due to the nature of our work this role may require background checks, offers of employment will be dependent on obtaining the relevant level of checks.

At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.