Field Service Technician

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper‑connected, consumer‑centric world. Join us in connecting people to commerce in this vital, rewarding role.

This is a fully remote job and it is based in South Wales, Cardiff.

We have an exciting opportunity to work as a Field Service Technician, to support one of our most prestigious clients. As a Field Service Technician, you will provide vital repair services in retail environments within an assigned territory and will be part of our customer facing technical teams. Full product training is provided. Company vehicle and fuel card. Competitive salary with additional overtime at enhanced rates and standby payments.

If you are used to fixing problems, come and be part of our market leading organisation.

• Gain familiarity with Field Service Technician practices and procedures.
• Participate in assigned hardware and software trainings (on the job, classroom and web based).
• Utilize Diebold Nixdorf’s diagnostic tools to perform troubleshooting.
• Perform hardware repairs and maintenance.
• Clean and adjust and configure components.
• Configure and install applicable software.
• Perform routine checks according to documented procedures.
• Instruct and train customers on usage and operation of installed hardware and software.
• Participate in the implementation of measures to achieve agreed KPIs.
• Assist with special projects as assigned.

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in any mobile engineering discipline.
• Ideally have worked providing one of the following: IT, EPOS, Break Fix, Customer Support.
• Good written and verbal communication skills.
• Full, clean UK driver’s license required.

We are Armed Forces friendly. We welcome applications from ex‑Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

Diebold Nixdorf is an equal‑opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.