Customer Care Technician

At Dandara, we’re proud to build homes that stand the test of time — places defined by quality, precision, and craftsmanship. For over 30 years, we’ve been setting the benchmark for excellence in UK house building.

We’re now looking for a Customer Care Technician to join our team, supporting our developments across the Cardiff area. You’ll take pride in completing a range of repair and maintenance tasks within newly built, occupied homes — ensuring our homeowners enjoy their property to the highest possible standard.

This role will be on a Fixed Term Contract for 12 Months.

Reporting to the Customer Care Manager, you’ll handle a mix of hands‑on maintenance tasks and coordination with contractors, ensuring all work is completed efficiently, safely, and to Dandara’s high standards.

• Carry out day-to-day maintenance, repair, and finishing tasks within occupied homes.
• Diagnose and resolve issues related to plumbing, joinery, painting, or general property defects.
• Coordinate with contractors and the site team for larger works.
• Schedule and manage visits with homeowners in a professional and courteous manner.
• Ensure all works are logged, tracked, and completed in line with company processes.
• Uphold strong health and safety standards across all tasks.
• Represent Dandara with professionalism and care in every homeowner interaction.

• Solid background in property maintenance, multi-trade, or after‑care work within construction, housing, or facilities management.
• Excellent technical skills and a hands‑on approach.
• Strong time management and communication skills.
• A customer‑focused attitude and pride in your workmanship.
• Full UK Driving Licence and willingness to travel across Essex as required.

• Up to £40,000 depending on experience.
• Expensed Company Van and tools.
• Discretionary bonus.
• 33 days’ holiday (inclusive of bank holidays).
• Private Medical Insurance.
• Employee Assistance Programme (EAP).
• Health Hero digital GP and Health Assured Wisdom App.
• Competitive parental leave.
• 3x salary life assurance (option to increase to 4x).
• Cycle to Work scheme.
• Employer‑matched pension up to 5%.
• Flexible benefits including shopping vouchers, airport parking, and reduced gym memberships.