Customer Care Technician

At Dandara, were proud to build homes that stand the test of time places defined by quality, precision, and craftsmanship. For over 30 years, weve been setting the benchmark for excellence in UK house building.

Were now looking for a Customer Care Technician to join our team, supporting our developments across the Cardiff areas. Youll take pride in completing a range of repair and maintenance tasks within newly built, occupied homes ensuring our homeowners enjoy their property to the highest possible standard.

This role will be on a Fixed Term Contract for 12 Months

About the role

Reporting to the Customer Care Manager, youll handle a mix of hands-on maintenance tasks and coordination with contractors, ensuring all work is completed efficiently, safely, and to Dandaras high standards.

What youll do

• Carry out day-to-day maintenance, repair, and finishing tasks within occupied homes.

• Diagnose and resolve issues related to plumbing, joinery, painting, or general property defects.

• Coordinate with contractors and the site team for larger works.

• Schedule and manage visits with homeowners in a professional and courteous manner.

• Ensure all works are logged, tracked, and completed in line with company processes.

• Uphold strong health and safety standards across all tasks.

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