Customer Experience Specialist

At Dexcomm, we re committed to creating meaningful, positive experiences that go beyond simply answering calls. Our team is built on a foundation of
Compassion, Concern for Others, and Personal Growth
, and as we grow, we re looking for in-office Customer Experience Specialists who align with these values and are ready to make a real impact.

What We re Looking For:

To succeed in this role, you ll need to follow two key principles:

• Show up on time every day.

With your dedication, we ll equip you with the tools and training to thrive and make every caller s interaction a professional, engaging experience.

What You ll Do:

As a Customer Experience Specialist, you will do more than answer calls—you ll create memorable, positive experiences for each caller and client, representing Dexcomm and our customers with compassion and professionalism.

Key responsibilities include:

• Handling High Call Volume
  :
  Efficiently manage inbound calls while creating a warm, inviting experience for every caller.
• Delivering Tailored Interactions
  :
  Follow user-friendly, client-specific scripts to meet the unique needs of each caller and make every interaction meaningful.
• Active Listening and Engagement
  :
  Actively listen to callers, respond with empathy, and engage thoughtfully to make each call a positive experience (training provided).
• Accurate Typing and Communication
  :
  Maintain a minimum typing speed of 45 words per minute to relay information effectively and accurately.
• Maintaining Confidentiality and Accuracy
  :
  Ensure that professionalism, confidentiality, and accuracy are prioritized on each call.
• This is a dynamic, fast-paced role in a 24/7/365 environment, where you will consistently meet high customer expectations and deliver professional experiences.
• Starting pay is $13.00 per hour, with the opportunity to earn $15 per hour within the first year.
• We offer excellent benefits, including Medical, Dental, Vision, HSA, and 401(k) matching.

• Strong Communication Skills
  :
  Both verbal and written, with a focus on creating positive experiences.
• Schedule Flexibility
  :
  Ability to work varied shifts with consistent availability for shifts ending as late as 11pm. This includes most weekends.
• Location
  :
  Must report to our call center in Carencro, LA.
• 401(k)
• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Dexcomm is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.