Account Manager

JOB SUMMARY

The Account Manager is responsible for contacting customers whose Rental Agreements have expired and working with them to maintain their account. The Account Manager’s priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money.

• Oversees verification process for all new potential customers.
• Presents rental agreement to customers, ensuring they are aware of agreement details.
• Handles payments via cash, credit/debit card, money order, etc.
• Continually answers and makes outbound calls to customers that are delinquent on their bill while pursuing past due accounts persistently with a friendly and professional demeanor.
• Navigates customer references to find a means of re-establishing communication with customers.
• Occasionally handles field collections and de-installations.
• Identifies opportunities to recapture past due business on customers returning merchandise.
• Maintains working knowledge of company POS system and how customer histories are tracked.
• Maintains clean and stocked work‑area.
• Other duties as assigned.

None.

• Previous experience with customer service, account management, and collections.
• Excellent communication skills – listening, understanding, and responding.
• Detail oriented.

• Education and/Or
  
  Experience:
  
  High school diploma or equivalent.
• Certificates, Licenses, Registrations:
  None.
• Language
  
  Skills:
  
  Ability to read and interpret rental agreements. Ability to speak professionally and effectively to customers.
• Mathematical
  
  Skills:
  
  Ability to calculate figures and amounts such as late fees, discounts, and percentages.
• Reasoning Ability:
  Ability to apply understanding to carry out instructions furnished in written or oral form.
• Computer
  
  Skills:
  
  Knowledge of industry standard software.
• Other
  
  Qualifications:
  • Must be proactive in managing accounts by remaining aware of individual customer pay schedule.
  • Must work with an appropriate level of autonomy to develop plans to keep delinquent accounts on track.
  • Must possess a valid driver license and have a clean driving record.

• Prolonged periods of standing, walking, grasping with hands, and working on a computer.
• Must be able to lift to 30 lbs.

The duties of this position are performed in an office environment under temperature‑controlled conditions. The noise level in the work environment is usually moderate.

• Two Medical Plan Options
• Health Savings Account
• Dental & Vision
• Employer Paid Life
• 401(k) with Company Match
• Paid Vacation
• Employee Assistance Program
• Flexible schedule; closed every Sunday
• And More

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.