Administrative Assistant

Behavioral Health Administrative Support Specialist

Root & Rise Psychotherapy, Caribou, ME

$18.00 – $23.00 per hour | Full-time or Part-time (30–40 hrs./week) location Caribou, Maine

At Root & Rise Psychotherapy, we believe that the patient experience begins the moment someone reaches out for help. We’re looking for a compassionate, detail-oriented Behavioral Health Administrative Support Specialist to be that first welcoming voice and a vital part of our care team.

If you enjoy supporting others, thrive in an organized environment, and want your work to directly contribute to client well‑being, we’d love to meet you.

• Welcome and support new clients by scheduling appointments and completing intake registration
• Verify insurance coverage and help clients understand their benefits
• Support clinicians with day‑to‑day administrative tasks that keep care running smoothly
• Track and follow up on insurance claims, including resolving denials and unpaid balances
• Communicate with insurance companies to ensure accurate, timely reimbursement

• Experience in a medical or behavioral health office (billing, coding, or credentialing a plus)
• Familiarity with EMR/EHR systems
• Strong attention to detail and organizational skills
• Clear, professional communication and a team‑oriented mindset
• Commitment to confidentiality and client‑centered care

• Be part of a small, collaborative team that values your contributions
• Meaningful work that supports mental health and community well‑being
• Flexible scheduling to support work‑life balance
• 401(k) with company match
• Health insurance options

You’re someone who takes pride in keeping things organized, enjoys helping people navigate systems that can feel overwhelming, and wants to be part of a mission‑driven practice. You understand that behind every phone call or claim is a person seeking support—and you care about making that experience positive.