Human Services Enforcement Assistant

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State..Department of Health and Human Services (DHHS)
Opening Date:
August 5, 2026

Closing Date:
August 18, 2026

Job Class Code: 5038

Grade: 17 (Admin Services)
Salary: $19.27 - $27.74 per hour Position Number:

Location:

Caribou Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

This position allows for partial telework with management approval.

The Human Services Enforcement Assistant position in Division of Support Enforcement & Recovery (DSER) is a full-time Monday-Friday, 8-5.

Core Responsibilities:

The Human Services Enforcement Assistant provides administrative support in a Child Support Office. Duties can vary and include, but are not limited to:

Provides customer service, answers phones, and assists with general questions pertaining to process or procedures.

Performs quality control on cases to ensure all documents are completed accurately and in compliance with established procedures.

Reviews cases for completion of documents and assigns cases to appropriate staff.

Scans completed forms and cases into designated historical archive (i.e. Docuware).Meets with custodial parents to review and complete paperwork needed for child support proceedings.

Gathers financial and personal information needed to determine the responsible parent's obligation, ability to pay, and schedule of payment.

Investigates and tracks parental information using multiple avenues to gather information for liability calculations.

Reviews and evaluates assigned caseload to identify problems and determine type of action required.

Collects and prepares information to develop evidence to be presented in civil and criminal court proceedings.

Oversee intergovernmental communication and process according to procedures to support out-of-state custodial or non-custodial parents pertaining to child support.

Trains newly hired Human Enforcement Agents or Human Enforcement Support Assistants on policy, procedure, and systems.

Provides consultation for technology updates and advises on process updates to meet department needs as well as State and Federal requirements.

Monitors established child support payments to identify changes in employment or lapses in payment.

Investigates and gathers information on lapsed payments by reaching out to the non-custodial or custodial parent, sending letters of inquiry, verifying employment, and communicating with jails if the parent is in custody to identify reason for lapsed payment.

Performs paternity DNA swabbing, maintains chain of evidence and paperwork to establish paternity of child.

Maintains court calendars and coordinates the assignment of agents to open cases.

Updates computation spreadsheets as needed and/or prepares the computation for new cases.

Minimum Qualifications:

To qualify for this position, you must have foundational education, training, and/or experience in office/administrative support work or another related area demonstrating competency in applying office support processes, procedures, and practices; gathering and organizing information; tracking and maintaining records; and explaining or assisting with administrative processes.

Please submit a cover letter describing your skills as expert, skilled or novice in the following areas:

Outlook, Excel, MS Word and comparable word processing/spreadsheet applications;

Data Entry (entering data and narratives)
Written and Verbal Communications, including keyboarding & telephone skills;

Customer Service;

Teamwork

Note:

Applicants are subject to pre-employment screening including verification of minimum qualifications, application information, employment history, and references. Conditional offers are made to selected candidates who must successfully complete a pre-employment, fingerprint-based criminal history record check.

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