Digital Product Manager, Field & Customer

Position: Digital Product Manager, Field & Customer Applications
Job Description The Digital Product Manager, Field & Customer Applications is responsible for defining, developing, and scaling customer- and field-facing digital tools (e.g., Radius and future applications) that drive engagement, streamline workflows, and support revenue growth. This role combines product strategy, customer insight, and cross-functional leadership to deliver innovative digital solutions aligned with business and customer needs.

Duties and Responsibilities:

Own the product strategy and roadmap for field and customer applications, aligning business goals and customer needs

Identify and drive opportunities for revenue generation, customer engagement, and product adoption through digital tools

Lead concept development, validation, and launch of new digital capabilities, including pilots and MVPsAnalyze and improve customer and field workflows, identifying opportunities to reduce friction and increase efficiency

Partner with sales, marketing, technical, and product teams to ensure tools support real-world use cases and commercial objectives

Define and track product KPIs (adoption, engagement, retention, and business impact)
Leverage customer feedback, VOC, and behavioral data to inform product decisions and prioritization

Drive experimentation and continuous improvement, including A/B testing and iterative enhancements

Evaluate and manage third-party tools, platforms, and partnerships to enhance product capabilities

Collaborate with UX, IT, and other internal teams to deliver high-quality, user-centered solutions

Ensure alignment with broader DXP, data, and integration strategies

Other duties as assigned

Required Knowledge/Skills/Abilities:

Knowledge Digital product management principles (road mapping, lifecycle management, prioritization)
B2B customer journeys, particularly contractor or field-based workflows

Web and mobile application ecosystems and integrationsUX best practices and customer-centric design

Digital analytics and performance metrics

Marketing and sales processes and their connection to digital tools

Skills

Strong product thinking and prioritization skills

Ability to translate business needs into actionable product features

Excellent cross-functional collaboration and stakeholder management

Strong communication and influence skills without direct authority

Analytical and data-driven decision-making skills

Problem-solving and continuous improvement mindset

Abilities

Define and execute a product roadmap aligned to business goals

Lead cross-functional teams to deliver digital product enhancements

Identify and validate new product opportunities and use cases

Analyze data and user behavior to drive product improvements

Manage competing priorities in a fast-paced, evolving environment

Lead through ambiguity and drive innovation

Education and Experience:

Required:

Bachelor’s degree in Marketing, Business, Information Systems, Computer Science, or related field5-8 years of experience in digital product management or related roles

Experience working with digital platforms (web, mobile apps, or customer tools)
Experience working cross-functionally with sales, marketing, and technical teams

Experience using analytics to inform product decisions

Preferred:7-10+ years of experience in digital product or innovation roles

Experience launching or scaling customer-facing digital tools or applications

Experience in B2B industries (construction, building materials, or similar)

Experience with DXP platforms (e.g., Optimizely), CRM systems, or eCommerce tools

Familiarity with Agile methodologies

Working Conditions:

This position typically operates during standard business hours, Monday through Friday, from 8:00 AM to 5:00 PM. Occasional flexibility may be required to accommodate meetings across time zones or address…